Summary
Overview
Work History
Education
Skills
Languages
Timeline
Technical Skills
Generic

Krish Dodiya

Ahmedabad

Summary

I am an adaptable IT specialist skilled in desktop support, technical training, and system administration. I resolve hardware and software issues, deliver effective end-user support, and design practical training programs for diverse technical roles. Skilled in incident management, mentoring, and collaborative problem-solving, I help teams and candidates build confidence and succeed in dynamic technology environments.

Overview

4
4
years of professional experience
3941
3941
years of post-secondary education

Work History

Technical Trainer

Radiance tech llc
Ahmedabad
04.2025 - Current
  • Developed training materials for software applications used by technical teams.
  • Conducted assessments of trainees' skills before and after training sessions to measure effectiveness.
  • I offer customized training programs to international students who wish to obtain development jobs in the international job market.
  • My method combines hands-on coding skills, up-to-date development tools, project work that is industry-relevant, and interview preparedness training, making sure students are employable and confident in whatever technical setting.
  • Design and conduct interactive mock interview sessions to prepare candidates for technical and behavioral assessments.
  • Guide candidates on crafting concise, natural responses to commonly asked global interview questions.
  • Utilize tools such as Otter.ai to improve interview preparation, including troubleshooting virtual session audio challenges.

Desktop Management Support Executive

QUESS CORP
Ahmedabad
08.2023 - 06.2025
  • Proactively monitor and manage incidents using IT service management platforms such as ServiceNow, ensuring swift resolution and minimizing system downtime.
  • Analyze recurring issues to identify root causes and implement proactive measures that enhance overall system stability and prevent future disruptions.
  • Collaborate effectively with cross-functional IT teams, including network administrators, system administrators, and application support groups to resolve complex technical challenges in a timely and efficient manner.
  • Delivering outstanding technical support by maintaining clear, transparent, and consistent communication with users across all organizational levels, ensuring they are well-informed throughout the incident lifecycle and experience high satisfaction.
  • Leverage extensive knowledge of Windows and macOS operating systems, the Microsoft Office Suite, and diverse desktop applications to rapidly diagnose technical issues and implement durable, effective solutions that improve end-user productivity.

Desktop Support

CMS IT SERVICES
Ahmedabad
08.2021 - 08.2023
  • As a Desktop Support Specialist, I leverage my deep technical expertise and advanced problem-solving skills to ensure seamless desktop operations and Empowering this role.
  • I provide both first-line and second-line support for a diverse range of desktop-related challenges including hardware issues, software troubleshooting, and peripheral device configurations using remote tools, on-site visits, and phone support to resolve complex problems efficiently, reduce downtime, and elevate user satisfaction.
  • As a Desktop Support Specialist, I leverage my deep technical expertise and advanced problem-solving skills to ensure seamless desktop operations and empower end users to maximize their productivity.
  • My customer-first approach drives me to deliver responsive, comprehensive support while managing and maintaining the organization’s desktop infrastructure in alignment with industry best practices.

Education

Bachelor's degree - computer science

Amiraj College of Engineering & Technology
Ahmedabad, India

Diploma - Computer Engineering

Government Polytechnic
Gandhinagar, Gujarat, India

Skills

  • Training material development
  • Incident Management
  • Problem Management
  • Desktop Management
  • Software Configuration
  • Software Troubleshooting
  • MS 365 Services
  • Technical Support
  • Communication Support
  • Problem-Solving
  • Skills assessment
  • Mock interview preparation
  • Technical support
  • Problem solving
  • User training
  • Learning strategies
  • Assessment skills
  • Coaching and mentoring
  • Strong presentation skills

Languages

English
Advanced
C1
Hindi
Proficient
C2
Guj
Proficient
C2

Timeline

Technical Trainer

Radiance tech llc
04.2025 - Current

Desktop Management Support Executive

QUESS CORP
08.2023 - 06.2025

Desktop Support

CMS IT SERVICES
08.2021 - 08.2023

Bachelor's degree - computer science

Amiraj College of Engineering & Technology

Diploma - Computer Engineering

Government Polytechnic

Technical Skills

Security Management, Incident Management, Problem Management, Desktop Management, Operating Systems, Hardware Knowledge, Software Installation, Software Configuration, Software Troubleshooting, MS 365 Services, Technical Support, Customer Service, Communication Support, Problem-Solving

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Krish Dodiya