Krish Patel

1. Delivered product and service information through multiple channels.

2. Supported troubleshooting and technical inquiries for diverse customers.

Key Skills ::

1. Metrics-driven improvement

2. Use post-resolution feedback to refine interactions and training.

1. Handled an average of 35 chats daily, resolving inquiries and ensuring customer satisfaction.

2. Consistently exceeded individual and team performance metrics.

Key Skills ::

1. Customer Service Excellence

2. Conflict Resolution

1. Proactively identified customer needs and provided personalized solutions.
2. Collaborated with teammates, contributing ideas to improve service and communication.

Key Skills ::

1. Data Entry and Documentation

2. Team Collaboration

1. Documented interactions efficiently using CRM systems and provided feedback for process improvements.
2. Consistently exceeded individual and team performance metrics.

Key Skills ::

1. Customer Servicing

2. Telephone Etiquette

3. Active Listening