KRISHA SAINI
Kalyan
Summary
Results-driven Infrastructure Operations Engineer with 4.6 years in enterprise infrastructure monitoring and IT service management. Skilled in ScienceLogic SL1, ServiceNow, Dynatrace, and Azure services, with a focus on incident management, root-cause analysis, and operational troubleshooting. Collaborates with specialized teams to resolve complex production issues, targeting CloudOps roles in mission-critical environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Infrastructure Operations Engineer | ScienceLogic SME
Tata Consultancy Services
12.2021 - Current
- Administered and maintained ScienceLogic SL1 monitoring platform, ensuring high availability and providing infrastructure visibility to support reliable enterprise operations.
- Integrated ScienceLogic with ServiceNow using PowerFlow to automate incident creation and improve IT operations workflows.
- Monitor and troubleshot alerts, incidents, and system health across servers, applications, and network devices to uphold reliability of production operations.
- Configure and maintain monitoring policies, device templates, dashboards, event policies and alert notifications for proactive infrastructure monitoring.
- Managed incident, change, and service request activities per ITIL processes, facilitating impact assessments and coordinating follow-up for timely resolution.
- Coordinate with specialized infrastructure teams and vendors during maintenance, troubleshooting and service-impacting incidents, providing monitoring findings and relevant operational information.
- Support monitoring coverage across Windows and Linux environments and validate infrastructure health following changes, maintenance or incident resolution.
- Perform initial infrastructure troubleshooting and root-cause analysis for Linux-based systems and applications, escalating issues to specialized resolver teams when deeper administration is required.
- Review Qualys vulnerability reports, track remediation activities and coordinate with relevant teams to support timely closure of security findings.
Education
Bachelor of Science (B.Sc.) - Information Technology
Saket Gyanpeeth
Kalyan01-2021
Skills
- ScienceLogic SL1, Zabbix, Dynatrace
- ServiceNow & ITSM Operations
- ServiceNow automation
- Infrastructure operations
- Enterprise Infrastructure Monitoring
- Cross-platform monitoring
- Incident & Problem Management
- Change management
- Root cause analysis
- Event Policies, Alerting & Dashboards
- Microsoft Azure – Compute, Networking & Storage
- TCP/IP & DNS
- Vendor / Resolver Team Coordination
- Operational Documentation & Reporting
Certification
- ScienceLogic Expert Certification
- ScienceLogic Professional Certification
- ITIL Foundation Certification
Technical Environment
- ScienceLogic SL1
- ServiceNow
- ServiceNow PowerFlow
- Dynatrace
- Zabbix
- Microsoft Azure
- Linux
- Windows
- TCP/IP
- DNS
- Qualys
Timeline
Infrastructure Operations Engineer | ScienceLogic SME
Tata Consultancy Services
12.2021 - Current
Bachelor of Science (B.Sc.) - Information Technology
Saket Gyanpeeth