KRISHAN

Project Name: DHL (January 2025 - Present Date), Gurugram

Team: Incident Management

DHL is a multinational logistics company. It provides courier, package delivery, and express mail service, delivering over 1.7 billion parcels per year.

BT provides the managed Services to their most valued customer DHL. I'm part of BT DHL Incident Management team and We have 70 agents team, who provides support of LAN, WAN, SDWAN and WLAN to DHL.

Key Responsibilities:

• Taking care of P1 and P2 bridge Calls.
• Providing operational support for Cisco based network infrastructure, Including Routing, Switching, SDWAN, WLAN and Firewall security.
• Responsible to configure RMA Devices such as Cisco Catalyst Switches, Stack Switch, VSS Switch and ISR Routers, Even SDWAN cEdge/vEdge routers also.
• Handling user's reactive and proactive incidents and make implementation plan and change to provide immediate resolution.
• Preparing new activity plan, implementation plan and change plan also to perform the activity on Customer network.
• Provide support on Cisco WLC and Meraki WLAN devices also.

Project Name: ABB (October 2022 - January 2025), Kolkata

Team: Incident Management

ABB is a leading global engineering company that energizes the transformation of society and industry to achieve a more productive, sustainable future.

BT provides the managed Services to ABB and I'm part of BT Incident Management team. We are working as a team and delivering support of LAN, WAN, SDWAN and WLAN to ABB Information System Ltd. We Provide support to all ABB offices, remote sites, and DataCenter across the world. We used Service Now and BMC remedy incident management tool to provide sustainable solution to our customers.

Key Responsibilities:

• Responsible to manage & perform Network Changes/ Upgrade the LAN, WAN, SDWAN, WLAN and Firewall.
• Troubleshooting Network related incident like P1 and P2, change and task.
• Taking care of Customer Bridge call for high severity incidents like P1/P2 calls and provide Customer Support immediate solution.
• Providing operational support for Cisco based network infrastructure, Including Routing, Switching, SDWAN, WLAN and Firewall security.
• Responsible to configure RMA Devices such as Cisco Catalyst Switches, Stack Switch, VSS Switch and ISR Routers, Even SDWAN cEdge routers also.
• Preparing new activity plan, implementation plan and change plan also to perform the activity on Customer network.

Project Detail:

Inventum is a product-based company which develops their linux based Service Routers, M3, L3, S3 Multi Service Gateway, Multi Service Controller, Radius server & Unify Software to deliver to ISPs
like Spectranet, Tikona, Getnet, OSBnet, and Airtel also. I’m configuring/troubleshooting these devices and delivering them as per ISP business needs. We run BGP & OSPF and other static & dynamic routing protocols on devices as per customer requirements.

My daily work was to handle installation/deployment, test and troubleshoot of Unify(Internet policy management systems, AAA infrastructure), Service Router, cloud Based Wi-Fi Access Points for new projects as well as for existing clients and ISP end. I’m troubleshooting clients' end SR & Unify issues as per the requirement as well as testing all other dynamic & static routing protocols on Service Router for development with SR new features. over it, I had completed/managed below project in my past tenure with INVENTUM Technology.

Roles:

• Collaborate with ISPs management to identify the network needs of the company like Tikona, Spectranet.
• Validate Low Level Design diagrams (LLDs) as per customer requirement and ensure all information related to successful implementation are discussed & shared with Customer.
• To update of existing network topology and ensure all technical documents in internal repository are updated. Preparing configuration and customize the same as per customer requirement.
• Check the design solutions through using various simulators to find loopholes. Once identified, share the artifacts and provide suggestion to change the design to ensure
  Right First time.
• Lead the technical part during implementation call and configure devices with various teams during the installation of network devices like Routers, Switches and connectivity of other devices like servers and provide IP expert support to internal teams during the
  installation activities.
• Lead the escalated incident and provide solution to minimize the impact.

Projects Completed:
I spent 8 years of my carrier in Nelco Ltd as Network Engineer (Core Networking Routing & Switching). I worked in Nelco NOC Mumbai, NIC NOC Delhi and NCMRWF NOC during my Tenure in Nelco.

Key Responsibilities:

• Handling Client LAN and WAN environment.
• Taking care of all configuration changes within SLA
• Implementation of new site for end to end reachability
• Handling Priority tickets and escalation calls.
• Implementation of Data Centre Service.
• Planning & scheduling network downtime for various upgrades and maintenance.
• Handling Migration for new WAN links and Network devices.
• Handling all network related issue with Switching protocol ( VLAN , VTP , STP, Ether-channel and Port Channel, Stacking and VSS, L2 Security , HSRP, VRRP.
• Handling all network related issue with Routing protocol ( EIGRP, OSPF,BGP,MPLS,LDP, VRF,PBR and BFD)
• Working on Network related issues on Nexus Platform NoS 7K SW.
• IOS upgradation of Devices as per recommendation.