Summary
Overview
Work History
Education
Skills
Timeline
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Keshav Kunal Sinha

Channel Team Lead
Delhi

Summary

Dynamic leader with a proven track record at Amazon, adept in strategic planning and stakeholder management. Excelled in enhancing team communication and operational efficiency, achieving significant improvements in employee performance and customer satisfaction. Skilled in logistics management and fostering client relationships, consistently driving progress and innovation.

Overview

7
7
years of professional experience

Work History

Channel Team Lead

Amazon
Patna, Bihar
08.2023 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.

Team Leader AMZL

Amazon
05.2022 - 07.2023
  • Developed comprehensive training programs for team members to enhance skill sets and improve performance.
  • Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
  • Analyzed data trends to forecast demand accurately, allowing for adjustments in resource allocation as needed.
  • Collaborated with cross-functional departments to streamline workflows, resulting in improved efficiency across the organization.
  • Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
  • Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.

Quality Resolution Specialist

Amazon
11.2020 - 04.2022
  • Provided technical support to other departments during problem solving initiatives.
  • Researched customer feedback to determine trends and areas for improvement.
  • Analyzed returned products in detail to identify root causes and reasons for customers' dissatisfaction.
  • Investigated complex issues reported by customers, identified root causes, and proposed corrective action plans.
  • Conducted regular quality assurance audits on customer service interactions and processes.
  • Assisted in developing policies and procedures related to customer relations management.
  • Provided training sessions for new team members on best practices in customer service delivery.
  • Assisted in developing policies and procedures related to customer service operations.
  • Worked closely with operational staff to resolve technical issues impacting the delivery of services.

CSR

Amazon
06.2018 - 10.2020
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Technology - Computer Science Engineering

Krishna Engineering College
Ghaziabad, India
04.2001 -

Polytechnic - Information Technology

Ambedkar Polytechnic
Nirman Vihar, Delhi
04.2001 -

Skills

  • Data-Driven Trend Monitoring

  • Strategic Work Allocation

  • Performance monitoring

  • Complaint resolution

  • Key performance indicators

  • Strategic planning

  • Transportation management systems

  • Employee supervision

  • Shipping and receiving operations

  • Carrier management

  • Warehouse management

  • Warehouse operation oversight

  • Logistics management

  • Client relationship management

  • Inventory control

  • Operational management

Timeline

Channel Team Lead

Amazon
08.2023 - Current

Team Leader AMZL

Amazon
05.2022 - 07.2023

Quality Resolution Specialist

Amazon
11.2020 - 04.2022

CSR

Amazon
06.2018 - 10.2020

Bachelor of Technology - Computer Science Engineering

Krishna Engineering College
04.2001 -

Polytechnic - Information Technology

Ambedkar Polytechnic
04.2001 -

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Keshav Kunal SinhaChannel Team Lead