KRISHAN MURARI JHA
Greater Noida,UP
Summary
Results-oriented hospitality professional with a background in aviation and luxury environments. Expertise in passenger assistance and guest relations, excelling in fast-paced settings. Committed to enhancing passenger safety and comfort while delivering outstanding travel experiences through effective communication and teamwork.
Overview
2
2
Languages
8
8
years of professional experience
Work History
F&B EXPERT
BARASTI CLUB LE MERIDIEN MINA SEYAHI
DUBAI
01.2023 - Current
- Utilized expert knowledge of the menu and beverages to upsell premium items, contributing to increased sales and enhanced guest experiences.
- Delivered high-quality service to a diverse, high-end clientele in a fast-paced, luxury setting, ensuring customer satisfaction and repeat business.
- Fostered repeat customer business through friendly, professional service and personalized attention to guest preferences.
CUSTOMER SERVICE ASSOCIATE
AIR INDIA SATS, IGI AIRPORT
NEW DELHI
01.2021 - 01.2022
- Delivered high-quality service to passengers by assisting with check-in, boarding, and resolving customer inquiries, ensuring a positive and smooth travel experience.
- Addressed and resolved passenger complaints or issues with professionalism and empathy, ensuring customer satisfaction and loyalty.
- Coordinated with airline departments, ground handling teams, and security personnel to ensure smooth passenger movement and on-time flight operations. Worked efficiently in a fast-paced airport environment.
BUSINESS DEVELOPMENT EXECUTIVE
CRKB IT SOLUTION
NOIDA
01.2019 - 01.2020
- Identified and developed new business opportunities through market research, networking, and lead generation.
- Built and maintained strong relationships with clients to drive customer satisfaction and repeat business.
- Generated qualified leads through cold calling, email campaigns, and social media outreach.
- Negotiated contracts and pricing to close deals while maintaining profitability.
Education
PGDM - Management
IMT
Ghaziabad, India 04.2001 -
Bachelor of computer application - undefined
Singhania University
rajasthan01-2021
Aviation hospitality travel management - undefined
Frankfinn institute.
New Delhi01-2020
Skills
Exceptional Customer Service Skills
Problem-Solving and Conflict resolution
Multitasking and Time Management
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Timeline
F&B EXPERT
BARASTI CLUB LE MERIDIEN MINA SEYAHI
01.2023 - Current
CUSTOMER SERVICE ASSOCIATE
AIR INDIA SATS, IGI AIRPORT
01.2021 - 01.2022
BUSINESS DEVELOPMENT EXECUTIVE
CRKB IT SOLUTION
01.2019 - 01.2020
PGDM - Management
IMT
04.2001 -
Aviation hospitality travel management - undefined
Frankfinn institute.
Bachelor of computer application - undefined
Singhania University