KRISHAN NEGI
DELHI
Summary
Accomplished Head Corporate Travel Sales with proven expertise in driving sales performance and exceeding targets. Leads teams in delivering exceptional customer service through targeted training and mentoring. Develops strong business relationships to enhance market presence and profitability. Implements innovative strategies for customer acquisition and retention while analysing market trends to identify growth opportunities.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Head Corporate Travel Sales
WTH Worldwide Travels
Gurgaon, India
01.2022 - Current
- Engaged with customers to better understand needs and deliver excellent service.
- Met service time targets by efficiently managing workflow in a busy environment..
- Addressed customer concerns promptly by listening and providing solutions. and escalated major issues to supervisor.
- Collaborated with team members to achieve target results.
- Provided training and mentorship to employees to enhance their skills and performance. to maximise team performance.
- Created effective team communications to facilitate information sharing during meetings. and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
Sales Manager
Just Click
New Delhi, India
03.2019 - 04.2020
- Developed and implemented innovative sales strategies, increasing market share and profitability.
- Built new business partnerships to drive customer acquisition and generate revenue.
- Optimised sales methods to best acquire, develop and retain customers.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Monitored competitor activity, adapting strategies to maintain competitive advantage and market leadership.
- Coordinated with marketing department to create compelling sales campaigns and promotional activities.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
UK Sales
Onkar Infotech
Gurgaon, India
05.2016 - 11.2018
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Addressed customer concerns by actively listening and providing appropriate solutions. and escalated major issues to supervisor.
- Cultivated and sustained positive relationships with colleagues to promote a collaborative work environment. courteous and effective working relationships.
- Developed excellent working knowledge of industry trends and improvements in processes.
Team Supervisor
CWT India Pvt. Ltd.
Gurgaon, India
04.2012 - 06.2016
- Supervised a team of 10 employees, delegating tasks and monitoring performance to achieve team objectives efficiently.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Conducted performance appraisals, providing constructive feedback and setting objectives to promote employee development.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
Sales Executive
Fareportal India Pvt. Ltd.
Gurgaon, India
03.2010 - 02.2012
- Achieved company targets by implementing targeted sales strategies that aligned with customer needs.
- Achieved sales targets consistently by implementing effective strategies.
- Managed customer relationships using consultative sales techniques to exceed individual sales goals.
- Enhanced customer satisfaction by providing tailored, friendly service that addressed specific client needs.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Education
A-Levels - BBA
Amrita Vishwa Vidyapeetham
Coimbatore, IN-TN01-2014
A-Levels - Travel and Tourism Management
Diploma in Travel Tourism management
IITC01-2008
A-Levels - COMMERCE
RAWAL CONVENT SCHOOL
Faridabad, HR01-2007
Skills
- Sales strategy
- Sales forecasting
- Pipeline management
- Market analysis
- Client management
- Partnership building
- CRM software
- Performance evaluation
- Target achievement
- Project coordination
- Quality Assurance
- Problem resolution
- Problem-solving
- Composed under pressure
- Team motivation
- Leadership
- Communication skills
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Certification
- [Area of study] Qatar Tourism Board certified
Timeline
Head Corporate Travel Sales
WTH Worldwide Travels
01.2022 - Current
Sales Manager
Just Click
03.2019 - 04.2020
UK Sales
Onkar Infotech
05.2016 - 11.2018
Team Supervisor
CWT India Pvt. Ltd.
04.2012 - 06.2016
Sales Executive
Fareportal India Pvt. Ltd.
03.2010 - 02.2012
A-Levels - BBA
Amrita Vishwa Vidyapeetham
A-Levels - Travel and Tourism Management
Diploma in Travel Tourism management
A-Levels - COMMERCE
RAWAL CONVENT SCHOOL