Krishan Thakur

Working as NOC and Backup Engineer.

-Handling Server, AD, DNS, DHCP, Azure Vm, Intune, Azure Backup.

-Office 365 (User, groups and apps), Exchange, Sharepoint.

-Handling VMware VCenter , ESXi.

-Working on Veeam, Datto, Datto SaaS, SPX Backup solutions.

-Backup issues, Backup check and backup Reporting.

-Provide Remote Support for all kind Desktop Issues.

-User administration on AD, Office 365, Azure AD.

-Users, OUs, Shared Folders, Distribution lists, Shared Account’s & Group creation/ Manage for all portals.

-All office 365 apps, MFA, SharePoint.

-Worked on Different backup tools- Datto, Acronis, Shadow Protect and Azure back up.

- Worked on basic of Office 365 Security, Firewall (SonicWALL, Barracuda), MDM.

-Worked on ConnectWise Manage and Automate (certified also).

-Knowledge of SAN, EXSI host, VMWare/ Vcenter.

Worked as a floor support for 1.5 years.

Provided Support to Team members.

Basic KRA- Provide support to Team members, Handle escalations, Keep Monitoring the team scorecard, Keep working with all Dell Service Providers, Dispatch, Delivery and many more Teams.

First 1.5 Years worked as L1

Provide on call support for hardware support for Dell commercial systems for public large enterprise entity.

Do troubleshooting on phone for hardware related queries.

Handle queries related to Hardware, Software and Boot related issues, like, POST Boot power, Keyboard, Touchpad, webcam Handle Outlook related issues, like, PST file repair, Outlook profile configuration Addressing user tickets regarding hardware, software and networking Issue.

Hardware issue of iDRAC, Dell Servers, Desktop and Laptop.

Provide on call support for hardware and software related issues regarding, Microsoft Exchange server, Internet Explorer, network connectivity, wireless, VPN, printer etc.

Served as troubleshooter for programming and telecommunications problems.

Monitored microcomputer operations centers and data communications network.

Provided ongoing technical support to internal personnel and end-users in an on-line .

Handled global escalations, Password reset security, Located LAN settings and internet settings.

Set up and trouble shoot email and custom applications on these devices, Log and update tickets

Last line of support for all escalation issues