KRISHANKANT CHAUDHARY
New Delhi
Summary
Result-oriented Learning & Development professional with experience in training delivery, content development, and digital learning solutions, primarily in the ITES and Insurance sectors. Proven expertise in facilitating soft skills, process, product, and sales training programs that drive performance and close skill gaps. Skilled in Training Needs Identification (TNI), Learning Management System (LMS) administration, and the design and execution of strategic training programmes. Recognized for successfully managing large-scale product training rollouts and cross-functional collaboration to support business initiatives. Highly proficient in MS Excel, PowerPoint, and CRM tools, with a strong ability to manage stakeholders, and learner engagement in both virtual and in-person settings.
Overview
4
4
years of professional experience
Work History
Trainer
Policy Bazaar Insurance Brokers Private Limited
09.2024 - Current
- Training Delivery & Facilitation: Conducted and facilitated engaging training sessions across soft skills, process, product, and sales training domains.
- Stakeholder Coordination: Coordinated with stakeholders and managers to organize and execute training programs.
- Training Calendar Management: Designed and managed the monthly training calendar, ensuring timely scheduling and communication.
- Training Effectiveness: Evaluated the impact and effectiveness of training programs through assessments, feedback, and performance metrics.
- Training MIS Management: Maintained and updated training-related data of sessions and employees through Excel and Google sheets.
- Digital Learning & LMS Management: Promote a culture of digital learning and manage Learning Management System (LMS) operations effectively through Knowmax and Rapl.
Trainer
Kochar Infotech Pvt Ltd
03.2023 - 02.2024
- Training Delivery & Facilitation: Delivered sales and process training programs within defined timeframes, ensuring effective employee upskilling and performance enhancement.
- Training Needs Identification (TNI): Conducted TNI to design targeted and impactful training interventions that addressed specific skill gaps and business needs.
- Strategic Training Initiatives: Planned and executed training strategies aligned with organizational goals to boost sales performance and team productivity.
- Training Content Development: Created customized sales training materials—including manuals, presentations, and quizzes—tailored to company products, customer profiles, and sales strategies.
- Digital Learning Enablement: Streamlined the training process by introducing e-learning modules, promoting a flexible, self-paced digital learning culture.
- Training Evaluation & Improvement: Regularly assessed training materials and program effectiveness through feedback and performance metrics to ensure continuous improvement.
- LMS Analytics & Optimization: Analyzed usage statistics from the LMS to identify learning trends and implemented enhancements to improve user engagement and training outcomes through Knowmax.
Sales Advisor
Kochar Infotech Pvt Ltd
02.2021 - 02.2023
- Product Launch & Virtual Demonstrations: Successfully launched flagship products of Samsung Electronics through virtual demonstration platforms and live commerce events, increasing product visibility and customer engagement.
- Product Promotion & Customer Education: Provided detailed information about company offerings to promote products and services effectively to potential and existing customers.
- Customer Engagement & Visual Merchandising: Arranged demonstration areas to be visually appealing, attracting the attention of prospective customers and enhancing the customer experience.
- Sales Presentations & Relationship Building: Built strong, honest, and open customer relationships by delivering impactful informational sales presentations tailored to customer needs.
- Sales Pipeline Management: Maintained a robust pipeline of sales opportunities by ensuring accurate and up-to-date information in the CRM system.
- Cross-functional Collaboration: Collaborated with the Samsung India Electronics Limited (SIEL) team in the development and implementation of the Endless Aisles project, enhancing omnichannel retail capabilities.
- Recognition & Results: Received management recognition for outstanding results in conversion increment projects, contributing significantly to overall sales growth.
Education
Bachelor of Arts - Economics
Maharaja Agrasen Himalayan Garhwal University
01.2022
Diploma - Electrical Engineering
Sunrise University
06.2018
Matriculation -
Central Board of Education
03.2013
Skills
- Training Delivery & Facilitation - Classroom and Virtual
- Training Needs Analysis (TNA)
- Training Need Identification (TNI)
- LMS Management - Knowmax, Rapl
- Content Creation - Manuals, PPTs, eLearning modules
- Instructional Design - ADDIE Model, Bloom’s Taxonomy, SAM
- Training and Development
- Soft Skills & Sales Training
- Process & Product Training
- B2C sales
- Sales techniques
- MIS & Reporting - Advanced Excel, Dashboards, Analytics
- Proficient in MS Office - Excel (Pivot Tables, VLOOKUP, Charts), PowerPoint (Professional Presentations)
- Stakeholder Management & Cross-functional Coordination
Languages
Hindi
English
Timeline
Trainer
Policy Bazaar Insurance Brokers Private Limited
09.2024 - Current
Trainer
Kochar Infotech Pvt Ltd
03.2023 - 02.2024
Sales Advisor
Kochar Infotech Pvt Ltd
02.2021 - 02.2023
Bachelor of Arts - Economics
Maharaja Agrasen Himalayan Garhwal University
Diploma - Electrical Engineering
Sunrise University
Matriculation -
Central Board of Education
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