Python
KRISHAN KUMAR KAR
Amazon Account Manager
Hyderabad
Summary
Area of Interests: Strong interest in technology, cloud architecture and financial services. Aptitude for sales, organizational skills, teamwork and problem solving.
Account Manager with a dynamic work experience offering expertise in building partnerships, cloud solutions, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Account Manager
AMAZON GLOBAL SELLING
03.2022 - Current
- Program goal involves providing Strategic Account Management by adopting right levers which will drive their sales and help them to grow on Amazon.com
- Analyzing and mining data to identify potential sellers to onboard the AGS (Amazon Global Selling) program
- Presenting the program to interested sellers by arranging appointments and meetings through prelude
- Educating and training sellers on Amazon Seller Central
- Tracking seller’s performance and creating reports for the team to analyze the seller data to desired GMS and launches
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- INITIATIVES:
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Introduced new processes to improve data analysis.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Capitalized on emerging trends to reap benefits during growth stages.
- Co-founded pilot program which supported removed sellers to get their business back on Amazon.com by helping them with creating a plan of action and to avoid enforcements and deactivation and supporting them further to generate more sales which helped them grow along with Amazon.
ACCOUNT HEALTH SPECIALIST
Amazon
12.2020 - 03.2022
- Providing support to selling partners selling on Amazon platform
- Acted as a primary interface between Amazon and business partners (Sellers) by providing timely and accurate operational support to sellers selling on Amazon platform on IN, UK, and NA
- As a specialist, addressed chronic system issues, provided process improvements and developed internal documentation
- INITIATIVES:
- Initiated pilot for early detection of risky sellers and bad actors on the platform by running a thorough check of the listings and offerings on seller central with help of Paragon.
D2S ADVANCED TECHNICIAN/TRAINING SPECIALIST
Amazon
10.2019 - 12.2020
- Trained multiple batches on Alexa and Kindle devices
- Supervised Alexa troubleshooting
- Handled escalation calls and resolving customer pain points
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
D2AS SME
Amazon
06.2019 - 10.2019
- Managing and developing new hires for the skill and positive engagements with customers
- Contribution towards team metrics and tool features on Sprinklr
- Mining customer contacts and identifying customer’s pain point.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
D2 PHONE ASSOCIATE
Amazon
02.2018 - 06.2019
- Supported devices (Echo and Kindle) and digital (Prime Videos and Fire TV devices) over phone and email
- INITIATIVES:
- Contribution towards team metrics by mining contacts and identifying the pain points
- Alexa voice recognition and development program
- Kindle VOC ( Voice of Customers), where new features such as newspaper and magazine subscriptions were added to the Kindle platform.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
Education
PG PROGRAM - CLOUD COMPUTING
CALTECH (CALIFORNIA INSTITUTE OF TECHNOLOGY)
08.2021 - 09.2022
B.Tech - Civil Engineering
Lovely Professional University
Jalandhar, Punjab 08.2010 - 08.2014
INTERMEDIATE -
NARAYANA JUNIOR COLLEGE
04.2008 - 04.2010
CBSE -
ARMY SCHOOL R.K. PURAM
Secunderabad, Hyderabad 04.2003 - 04.2008
Army School Ambala Cantt
Ambala, Haryana 04.1998 - 03.2003
Skills
Cloud Provider Selection, Application Migration, Performance Testing, Cloud Workloads, Identity Access Management, Autoscaling, Disaster Recovery, Web Services and API, Cloud Migration and Deployment, Database Management, MultiCloud Deployment, Storage Services, Data Analytics, MS Excel, MS Office, PostgreSQL, MySQL, MongoDB, SQL, Python
undefinedProjects and Tools
PROJECTS:
· Deployed and Hosted a highly-available WordPress application using EC2 instances, RDS, Route 53, ASG and VPC on AWS.
· Deployed automating workloads using ARM templates on Azure where ARM templates were tested to bring infrastructure as code into practice.
· Deployed an online movie watching application on cloud using Route 53, S3 bucket, CloudFront, EC2
TOOLS:
· Amazon EC2, Amazon ECS, App Services, AWS Lambda, Azure Container Service, Azure Functions, Elastic Beanstalk, Virtual Machines, Amazon Dynamo DB, Amazon RDS, Azure Cosmos DB, SQL, AWS CloudFormation, AWS CloudWatch, Azure Resource Manager (ARM), AWS IAM, Azure Security Center, Amazon ELB, Amazon Route 53, Amazon EBS, Azure Block Storage, Azure storage Disk.
Additional Information
- Been awarded with Delighter Champ award.
- Most reliable player award for helping customers and resolving complex issues.
- Customer Obsession Award. Employee of the month award.
- Successfully mentored and developed new hires.
- Resolved multiple escalated issues by contacting sellers and customers via phone/email.
Software
SQL (Postgre SQL, MySQl, MS SQL server)
AWS
Azure
Certification
Post Graduate Program in Cloud Computing
Interests
Cloud Architecture, Resolving complex problems and delivering cloud solutions by analyzing data
Reading business case studies
Chess, Badminton and Football ( Captained my college team in inter-college Football tournaments)
Recently started practicing Mixed Martial Arts
Ran multiple 10K runs and was part of NMDCA Half- marathon 2022, Hyderabad Now aiming to run a full marathon by 2023
Timeline
Post Graduate Program in Cloud Computing
09-2022
Account Manager
AMAZON GLOBAL SELLING
03.2022 - Current
PG PROGRAM - CLOUD COMPUTING
CALTECH (CALIFORNIA INSTITUTE OF TECHNOLOGY)
08.2021 - 09.2022
ACCOUNT HEALTH SPECIALIST
Amazon
12.2020 - 03.2022
D2S ADVANCED TECHNICIAN/TRAINING SPECIALIST
Amazon
10.2019 - 12.2020
D2AS SME
Amazon
06.2019 - 10.2019
D2 PHONE ASSOCIATE
Amazon
02.2018 - 06.2019
B.Tech - Civil Engineering
Lovely Professional University
08.2010 - 08.2014
INTERMEDIATE -
NARAYANA JUNIOR COLLEGE
04.2008 - 04.2010
CBSE -
ARMY SCHOOL R.K. PURAM
04.2003 - 04.2008
Army School Ambala Cantt
04.1998 - 03.2003
Similar Profiles
Asif MullaAsif Mulla
Account Manager at Amazon Global SellingAccount Manager at Amazon Global Selling
Jean Luc OggianoJean Luc Oggiano
Founder and CEO at SARL AJACCIO GLOBAL SELLINGFounder and CEO at SARL AJACCIO GLOBAL SELLING
Ahmed SolimanAhmed Soliman
Digital Marketing at Selling EBay, Etsy, Amazon, Shopify, WooCommerceDigital Marketing at Selling EBay, Etsy, Amazon, Shopify, WooCommerce