Krishanth R
Bangalore,KA
Summary
A result-oriented professional with a total 3.5 years of experience in divergent sectors, facilitating quality technical support service. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled with a broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Process Specialist
INFOSYS
01.2024 - 02.2025
- Managing user accounts and user groups: Creating, deleting, renaming, and changing passwords for users
- Managing user groups: Adding and deleting users, customizing group settings, and assigning roles to group members
- Setting security policies, and hands on experience GWS tools such as Google Dig and Check MX to troubleshoot and resolve DNS-related email problems
- Expertise in DNS management, including configuring MX, SPF, DKIM, DMARC, NS, and A records across various domain hosts like GoDaddy, Google Domains
- Monitoring the Google Workspace domain: Using the Google Admin Console to monitor usage, storage, security, backup and file sharing
- Instilling processes for employees: Establishing processes for new hires and departures day to day work activities include on wide range of Google Workspace services, including mapping URLs for Google Sites, configuring Gmail default routing and forwarding, and resolving issues related to Google Workspace storage, Sheets, Docs, Calendar, Drive, Groups, APIs, SSO, and engineering management
- Client: Google Workspace
IT Service Desk Analyst
Microland Limited
06.2022 - 10.2022
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end users across various time zones
- Windows troubleshooting, Mobility support, internet troubleshooting remote desktop assistance, Citrix and basic knowledge in Active Directory
- Collaborating with Mentors and L2 to work on complex issues and adding case resolution to the Knowledge Management System
- Client: Waste Management
Senior Associate Help Desk Technician
Dxc Technologies
12.2020 - 05.2022
- Knowledge in AD architecture and infrastructure (Directory, group policy, security)
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Worked upon Application installation issues and related issues, VPN issue, System Performance issue and provided support to HP applications and VPN service
- Operate and maintain LAN connectivity using TCP/IP protocol
- Workstation and laptop maintenance to troubleshoot Hardware and software related issues
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity
- Client: Hewlett Packard Enterprise
Angular Developer
Lumy Software Solution
05.2019 - 11.2019
- Discussed issues with team members to provide resolution and apply best practices
- Developed software for desktop and mobile operating systems
- Client: Taxi Deals
Education
Master of Computer Applications -
Vels University
Chennai05.2019
Bachelor of Science - Computer Technology
Rathinam University
Coimbatore05.2017
Skills
- Technical issues analysis
- Desktop support
- Software diagnosis
- Networking
- Ticket support system management
- Network diagnostics
- Technical Support
- Application Support
- Service Now
- Sales Force
- Google Workspace
- Office 365
- Customer service
Hobbies and Interests
- Bike Ride
- Trekking
- Badminton
- Long Drive
- Music
Awards
Received Spot Award for the best experience provided and the performance at Infosys.
Languages
- English
- Tamil
- Kannada
Timeline
Technical Process Specialist
INFOSYS
01.2024 - 02.2025
IT Service Desk Analyst
Microland Limited
06.2022 - 10.2022
Senior Associate Help Desk Technician
Dxc Technologies
12.2020 - 05.2022
Angular Developer
Lumy Software Solution
05.2019 - 11.2019
Master of Computer Applications -
Vels University
Bachelor of Science - Computer Technology
Rathinam University
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