Krishanu Das

Accomplished Professional with over 17 years of experience across diverse domains, including operations, people management, audits, quality assurance, service delivery, and project/program management.

• Expert in overseeing the entire project lifecycle with a focus on best practices, managing scope, schedules, budgets, resources, risks, and stakeholder engagement.
• Proven ability to drive large-scale projects and digital transformation efforts, delivering both substantial and intangible benefits.
• Renowned for a successful career in service delivery, with a strong emphasis on continuous improvement, quality enhancement, and process optimization.
• Demonstrated expertise in developing and implementing service management procedures and SLAs, designing innovative services, and deploying effective management tools to significantly boost operational performance and business value.

• Executive Presence: Represents the organization with confidence and professionalism.
• Leadership: Inspires teams and drives performance toward goals.
• Political Agility: Navigates organizational dynamics and builds strategic alliances.
• Strategic Influencer: Persuades stakeholders to support initiatives and drive change.
• Dealing with Ambiguity: Adapts strategies effectively in uncertain environments.
• Digital Transformation & Automation: Drove process reengineering for major cost and time savings.
• Training Programs: Developed and launched training across five outsourced sites.
• Operations Management: Supervised SLAs, process optimization, and quality assurance.
• Process and Transitions: Managed rollouts and transitions, ensuring scope, timelines, and budget compliance.

• Accelerating Change Readiness and Agility from UC Berkeley
• Green Belt Certified. Pursuing Black Belt
• RPA – Automation Consultant from WorkFusion
• Certified Auditor ISO
• LEAN Certified
• Digital Citizen Developer Certified
• Part of EGAP, LEAP , GO Academy
• Introduction AI & Agility
• Coaching Skills for Leaders and Managers
• People Leader Accelerator

• SFDC (Sales Force Dot Com)
• SAP
• SIEBEL PRM
• Microsoft Office
• Power BI
• Jira
• Six Sigma & Lean Quality Tools

• English
• Hindi
• Bengali

• Date of Birth: 01/12/85
• Nationality: Indian

• Reduced Opportunity to Factory cycle: Achieved a reduction from 148 days to approximately 30 days with the Cray Tiger team and introduced the Falcon Team for HPC.
• Registered $2.5 million in previously unregistered services: Closed an audit gap by collaborating with internal teams.
• Graduated through Global Operations Academy
• Earned three Presidents Quality awards: Recognized for No Touch improvement, OPAL automation, and MTO sales compensation.
• Achieved a 62% reduction in turnaround time: Implemented S4 Hana deployment and automation pilot.
• Standardized processes and conducted process mining: Utilized the ESOAR approach, Celonis, and Gen AI through Calsoft for sentiment analysis.
• Facilitated talent rotation across supply chain, CPQ, and global IT towers.
• Enhanced order processing: Implemented OPAL automation and webform deployment in the PRP portal.
• Advanced operations with strategic initiatives: Drove projects such as Skills for the Future, OMM, SWOT, and white glove services.
• Optimized processes for frictionless order improvement.
• Led Aruba integration into Global OP: Directed joint transformation projects.
• Managed end-to-end global order processing: Oversaw all aspects of order management, including physical claims and disputes.
• Efficiently managed team resources, deliverables, schedules, and costs: Demonstrated strong leadership and operational skills.
• Domain Certified and received 17 performance awards.
• Received the Value Visionary award.
• Achieved Charisma Compliance as the First Team.
• Topped Employee Growth Assistance Program.
• GB certified on SOTAT improvement for OM Retail.
• Served as Quality and Audit Lead for OM Retail Order Management.