Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Muskan Goswami

Muskan Goswami

Agra

Summary

Dynamic customer support professional with a proven track record at Teleperformance, excelling in problem-solving and effective communication. Skilled in Microsoft Excel and data entry, I consistently enhance customer satisfaction and streamline processes, contributing to a 20% improvement in response times. Committed to delivering exceptional service and fostering positive client relationships.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer support

Teleperformance
Agra
09.2025 - Current

Telecaller

Vision India
Agra
02.2024 - 05.2026

Content Writer Intern

Catmock
Agra
05.2025 - 08.2025

Education

B.com Vocational - Commerce

St. John’s College
Agra
01-2026

Skills

  • Customer service
  • Effective communication
  • Conflict resolution
  • Time management
  • Microsoft Office
  • Microsoft Excel
  • Data analysis
  • Problem solving

Certification

  • Technology advancement bootcamp
  • Diploma of computer education

Timeline

Customer support

Teleperformance
09.2025 - Current

Content Writer Intern

Catmock
05.2025 - 08.2025

Telecaller

Vision India
02.2024 - 05.2026

B.com Vocational - Commerce

St. John’s College
Muskan Goswami