Krishma Rana
Sales Consultant
Summary
Motivated Sales Consultant with two years of experience in generating numerous valuable leads for travel companies. Determined and experienced in client rapport, marketing strategies and business-to-consumer sales. Expert at communicating smoothly with contacts, boost revenue and fostering relationships with customers and clients for sustained business growth.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Sales Consultant
YATRA
06.2021 - Current
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with B2C, B2B and C-level executives and directors in assigned sales territory.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Travel Consultant
Luxe Escape Private Limited
01.2020 - 08.2020
- Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner
- Build and maintain good working relationship with customers and increased sales by 15%
- Monitor and support all sales activity including lead generation, site inspections, sales presentations and client entertainment.
- Ability to work well individually or as part of a team.
Travel Designer
JKTDC / Jammu & Kashmir
01.2018 - 05.2018
- Confirm travel itinerary request by email/fax etc within the stipulated Service Level Agreement including air, hotel, and ground transportation on arrangement
- Understand customers' needs to propose the best alternatives in terms of pricing/routing.
- Used consultive sales approach to understand customer needs and recommend relevant offerings.
- Generate brand awareness and positive product impression to increase sales.
Reservationist
Hotel Premier's / Jammu
05.2017 - 09.2017
- Communicate with all levels of external & internal customers, ensuring high customer care at all mes
- Handle all guests' special requests professionally
- Team player and helpful to staff, management, and peers.
Reservationist Agent
Vivanta By Taj Holiday Village
, Goa
06.2016 - 07.2016
- Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems
- Answer inquiries regarding hotel services and registration on by telephone and email
- Give attention to guest needs such as shuttle service delivery of personal ar facts and other special requests
- Sold guest rooms and other hotel services to customers with business travelers
- Maintained well-organized documentation and reports
- Ensured rates committed are competitive and offer the highest yield for the hotel to ensure maximum profitability
- Worked with the Sales and Marketing team to develop programs and offerings to promote to existing and prospect accounts/corporations.
Education
MBA - Tourism & Travel Management
Central University
Jammu 09.2018 - 11.2020
B.VOC - Tourism And Travel Management
Central University
Jammu 08.2015 - 08.2018
Skills
Product Promotion
Customer Satisfaction and Customer Retention
Interpersonal skills
Adaptability to meet Deadlines, targets, and goals
Networking
Relationship Building
Time Management
Accomplishments
- 2nd Prize in Inter Departmental Badminton Competition DTTM, CUJ May 2022
- 2nd Prize in Inter Departmental Badminton Competition DTTM, CUJ Feb 2016
- 2nd Prize in Debate Competition, Sustainable Tourism DTTM, CUJ Sep 2015
- 2nd Prize all over India Exam CarrierIndia.Org May 2014
- Paper published- Lata, S and Rana, K. (2021), “What Determine Consumer's to Adopt Online Reviews for Hotel Bookings: A Structural Equation Modelling Approach”, Enlightening Tourism: A Pathmaking Journal.
Certification
Leadership Development by Vagabound Adventures, Manali / Sep 2019
Timeline
Sales Consultant
YATRA
06.2021 - Current
Travel Consultant
Luxe Escape Private Limited
01.2020 - 08.2020
MBA - Tourism & Travel Management
Central University
09.2018 - 11.2020
Travel Designer
JKTDC / Jammu & Kashmir
01.2018 - 05.2018
Reservationist
Hotel Premier's / Jammu
05.2017 - 09.2017
Reservationist Agent
Vivanta By Taj Holiday Village
06.2016 - 07.2016
B.VOC - Tourism And Travel Management
Central University
08.2015 - 08.2018