Krishn Kumar
Operations Management
Noida,NCR
Summary
Multi-talented Senior Executive knowledgeable about E-commerce, Advanced Excel, Operations and Personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
7
7
years of professional experience
Work History
Senior Executive
One97 Communications Limited
Noida
01.2022 - Current
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Senior Executive
Dhammatek Limited
41 Mendip Grove, Gunthorpe
07.2020 - 01.2022
- Hired as a support executive, to resolve the customers query through Email.
- I got promoted to handle escalated cases within 3 months
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- I am also responsible to train new joinee in team
- Currently handling all return cases opening on eBay, through direct call or Email as per the scenario.
- Responsible to handle and resolve all complicated issues
- Also responsible to share productivity and share agents faults in escalations
- Arranging return shipments collection tracking and refund too
- Communicate with UK Courier company and resolve business issues.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
Senior Executive
Cashify
Gurgaon
04.2018 - 03.2020
- Joined the company as in intern
- After 3 months company trusted me and hired me
- My job role was, solving customer issue and queries over call, chat and emails
- Provided supportive link between external customers and internal operations
- Worked to support city manager and operational help to increase field executive work performance and solving customer issues
- Responsibility increases with company support mail handling, solving customer issue and handling escalations
- Responsible for Online store emails, customer queries, customer escalations
- Inventory uploading stock managing and improving services
- Taking customer feedback for both segments and updating to the relevant team
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Cultivated customer loyalty, promoted repeat customers and improved sales for online store products
- Responded to customer requests for products, services and company information
- Educated customers on promotions to enhance sales
- Responsible for Creating coupon code managing it and share with all team and customers
- Boosted sales revenue by skillfully promoting diverse [Refurbished phones and all accessories] options
Sales Associate
Intelenet Global Services
Gurgaon
12.2016 - 06.2017
- Hired to sell protection plan to the customer for there financial cards
- Investigated and resolved customer inquiries and complaints quickly
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Maintained up-to-date knowledge of product and service changes
Education
Bachelor of Technology - Mechanical Engineering
R.N College Of Engineering
Panipat Haryana Jun 2013 - 01.2018
Skills
Advance excel
Timeline
Senior Executive
One97 Communications Limited
01.2022 - Current
Senior Executive
Dhammatek Limited
07.2020 - 01.2022
Senior Executive
Cashify
04.2018 - 03.2020
Sales Associate
Intelenet Global Services
12.2016 - 06.2017
Bachelor of Technology - Mechanical Engineering
R.N College Of Engineering
Jun 2013 - 01.2018
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