Experienced Learning and Development professional with a track record of driving organizational growth and employee development in the IT industry. Known for developing strategic learning plans and innovative training programs that align with business objectives and foster a culture of continuous learning. Skilled in operational efficiency, client-centric mindset, and ensuring organizational alignment to deliver impactful training solutions. Adept at collaborating with senior leaders to integrate learning initiatives seamlessly into the business and leverage technology to enhance training effectiveness.
Hi, I’m
KRISHNA AHIR
HR lead GAMA
Hyderabad
Summary
Overview
19
years of professional experience
1
Certification
Work History
GAMA
HR Lead
1 2022 - Current
Job overview
- Develops the L&D strategy and curricula while partnering with senior-level leaders
- Designs, creates, and facilitates instructor-led and online training materials and programs in partnership with senior leaders
- Oversees the quality of all classroom and technology-based training and development activities, including needs assessment, curriculum development, course design/planning and logistics, content delivery, and related training materials
- Develops and implements strategic learning plans aligned with the company's goals and objectives, ensuring continuous improvement of employee skills and competencies
- Oversees the design, delivery, and evaluation of training programs for technical and non-technical staff, including onboarding, leadership development, and technical skill enhancement
- Works closely with a team of learning specialists, instructional designers, and trainers, providing guidance and support to ensure the successful execution of learning initiatives
- Collaborates with department heads and subject matter experts to identify training needs and develop customized learning solutions to address them
- Implements learning technologies and digital platforms to support remote and hybrid learning environments, including Learning Management Systems (LMS) and virtual classrooms
- Analyzes learning metrics and feedback to measure the effectiveness of training programs and make data-driven decisions for continuous improvement
- Manages the learning and development budget, ensuring optimal utilization of resources and cost-effective delivery of programs
- Cultivates a culture of continuous learning and knowledge sharing across the organization through various initiatives such as lunch-and-learns, webinars, and knowledge repositories
- Designs and implements distance learning strategies, including virtual classroom learning and self-paced web-based training for both technical and professional/leadership development training topics
- Integrates and works closely with various HR areas (e.g., recruiting, workforce planning/development, etc.) regarding training and development programs to ensure alignment and consistency
- Partners with business unit leadership to identify team member performance gaps and identifies options for addressing them through training or other related solutions
- Combines the understanding and focus of the business and capability challenges with current business intelligence and innovation to improve the performance of the business
- Manages stakeholder relationships across the HR Business Partner community and business leaders to understand the business and internal learning needs and decode customer expectations
- Consults on performance challenges and provides learning needs analyses and informal insights to support the business in identifying capability development priorities.
Freelance L & D Consultant
01.2019 - 01.2022
Job overview
- Collaborate with clients to assess training needs and develop customized learning solutions
- Design and deliver training programs on topics such as leadership development, employee engagement, customer service, and technical skills
- Utilize a variety of instructional methods and learning modalities to engage participants and maximize learning outcomes
- Develop training materials, including presentations, manuals, e-learning modules, and interactive activities
- Conduct training evaluations to measure the effectiveness of programs and make continuous improvements.
HCL Training & Staffing Services
Training & Development Manager
01.2015 - 01.2019
Job overview
- Oversaw all aspects of budgeting, planning, and implementation of strategic training and development opportunities in leaders managing associates
- Additionally, served as senior project manager obtaining sr
- Mgmt buy-in and leading cross-functional teams to implement and manage business change initiatives
- Select Accomplishments: Assessed organizational needs and collaborated / consulted with HR and Operations leadership at various locations to develop solutions related to culture, associate performance, and leadership development
- Collaborate with User Experience team of designers and developers to integrate content with website design and function for optimum communication
- Directed the activities of 32 operations and training professionals (including external vendors) in the design, implementation, and evaluation of training programs to increase leadership and work skills
- Developed training and development program using a combination of case studies, on the job learning, stretch assignments, classroom training, on-line learning, and coaching / mentoring to meet specific organizational objectives, address gaps in performance, and build bench strength
- Defrayed training costs by using work based learning to correct immediate issues
- Built evaluation processes into training solutions to ensure quality and continuous improvement
- Coached Sr
- Management to teach classes on leadership and to create a culture of feedback and recognition
- Led cross-organization project to create a process for Sustainable Leadership Development Linked hiring, on-boarding, key competencies, performance reviews, and gap tracking
- Created training plans, mentor programs, and work experiences to prepare associates for promotion
- Created an onboarding process that reduced new employee ramp up time / learning curve by over 2 weeks Led cross functional teams to develop operations best practices across all locations
- Participated in leadership summits that increased best practice utilization.
Axiom BPM Ltd
Corporate Communication Manager
01.2010 - 01.2015
Job overview
- Responsible for generating communication materials like press releases, media alerts and fact sheets
- Handled various Corporate Communications activities like planning development, media relations execution and product briefings and press releases
- Select Accomplishments: Designed, developed, and delivered training programs to address organizational needs and enhance employee skills
- Conducted training needs assessments and analyzed performance gaps to identify learning opportunities
- Implemented learning strategies aligned with business objectives and measured training effectiveness
- Facilitated workshops and webinars on topics such as leadership development, communication skills, and compliance training
- Utilized learning management systems to track training progress and monitor employee development.
Sutherland Global Services
Subject Matter Expert
01.2007 - 01.2010
Job overview
- Responsible for handling customer technical escalation calls and maintaining CSAT, SLA, Quality scores for the team
- Also assist with new hire training and recruitments.
Hewlett Packard Global Soft Ltd
Resource Desk Engineer
01.2005 - 01.2007
Job overview
- Responsible for handling customer technical escalation calls and maintaining CSAT, SLA, Quality scores for the team
- Also assist with new hire training and recruitments.
Education
South Gujarat UniversitySurat, Gujarat
Bachelor of Electronics
University Overview
Skills
Certification
Six Sigma Certification – Green Belt & Yellow Belt Certified, BB trained
Accomplishments
Accomplishments
- Received several Appreciation Letters.
- Won Awards for Best Performance.
- Received awards in regards to contribution made to the training team.
Affiliations
Affiliations
Toast Masters AssociationResponsibilities Handled
Responsibilities Handled
- Assessing Needs of training through basis job analysis, appraisal schemes and consulting with human resources departments accordingly preparing training calendar on monthly and yearly
- Led large Learning Design, Development, and Delivery teams to deliver best-in-class, outcome driven learning interventions across the organization.
- Have setup and managed Learning & Development projects for large Banking, Telecom, and Energy client organizations as P&L accounts.
- Have significant competence in different functions within the Learning domain, including Instructional Design, Content Development, Learning Delivery and Administration, Certification, Knowledge Management.
- Hiring Activities, Weekly Walk in Drives, hiring for freshers, experienced and management staff
- Taking weekly workshops on various concepts to make employees aware of new techniques in their respective fields
- Also providing cross functional knowledge so that it helps in better working of organization and departments
- Managing the training budget as returns through the program is important
- To prepare content of training with different department heads to cover all aspects needed during training
- To Assess individual as well as and the overall training program
- Managing ongoing development process for the staff after their appraisal process
- Devising a training strategy for the organization
- Designing career development for all positions which helps in succession planning
- Manage a team of Trainers, Coaches, MIS SPOCS, Vendor Trainers and Deputy Mgrs. (Currently managing a team of 18 members)
- Proficient in HTML, XML, Photoshop, Illustrator, and MS Office suite
- Collate daily, weekly and monthly report for timely reviews and Audits.
- Experience in copyediting articles, manuscripts, and web materials
- Excellent language skills and expertise in building sentences with correct grammar
Projects Handled
Projects Handled
- Learning & Development, Establishment and running of a robust learning need diagnostic process for client trainings Operations. Training Need Identification, linking to PDP and goal sheet, Analysis & Training Calendar Analysis of Objectives of Trainings and result expected – Return on Investment. Coordinating with Firm function training team and looking at imparting training like soft skills, presentation
- Training Projects, Competency building, set up 4 successful Training Transition, hire Develop Trainers. Partnered with different Vertical heads and Firm HR team to create, develop, implement? & manage learning & development initiatives, chalk out Training progressions and TNI’s. Set up the Bridge Training model for hiring below notch voice profiles and create an extended Learning calendar to accommodate and develop profiles with advance skills and voice capabilities.
- Analytics, MIS and Metrics, Conceptualizing, designing & implementing of the analytics & metrics to effectively measure & analyze various HR activities Attrition Analysis – various cuts, process wise, leader wise, reason wise, tenure wise, age wise, qualification & experience wise Exit Interview Feedback Analysis & Action Plan Training Metrics – detailed analysis, process wise training data, nature of training program, effectiveness, return on investment.
Areas Of Expertise
Areas Of Expertise
Performance Management, Employee Engagement, Change Management, Communication, Personal and Team Development, Coaching, Leadership | Competency | Work Skill Development, Project | Program | Resource Management, Strategic Planning, Curriculum Development, Instruction design, LMS Administration, Vendor Management, Measurement and Reporting, Policy, Procedure, Best Practice Development, Needs Analysis, Need Assessment, E-Learning Technologies/Tools, Custom Learning Strategies, Training Improvement, Planning, Curriculum Development, Budget Planning, Learning Management Systems, Surveys, Analysis, Performance MetricsTimeline
Freelance L & D Consultant
01.2019 - 01.2022
Training & Development Manager
HCL Training & Staffing Services
01.2015 - 01.2019
Corporate Communication Manager
Axiom BPM Ltd
01.2010 - 01.2015
Subject Matter Expert
Sutherland Global Services
01.2007 - 01.2010
Resource Desk Engineer
Hewlett Packard Global Soft Ltd
01.2005 - 01.2007
HR Lead
GAMA
1 2022 - Current
South Gujarat University
Bachelor of Electronics
04.2005
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