Salesforce CRM


Consultative B2B Sales & Account Manager with 6+ years of experience driving revenue growth across IT hardware and SaaS solutions, including Lenovo’s enterprise SaaS & device-based software offerings. Skilled in prospecting, lead qualification, solution consulting, and managing relationships with mid-market and enterprise clients across IT/ITES, Healthcare, Education, Retail, Manufacturing, Banking & Professional Services. Experienced in engaging CXOs, Directors, Procurement Heads, IT Managers, Admin Heads, and Finance Leaders to deliver tailored, value-driven solutions. Strong record of exceeding quotas, managing 1500+ accounts, and executing full-cycle sales with a consultative approach.
• Field Sales
• Corporate and Enterprise Sales
• Managed the full consultative sales cycle, including market research, prospecting, client need analysis, solution mapping, demonstrations, proposals, negotiation, and closure—aligned with consulting sales expectations.
• Sold Lenovo IT hardware and SaaS offerings, including DaaS, device management software, security SaaS, warranty upgrades, and enterprise productivity bundles.
• Worked across multiple industries — IT/ITES, Healthcare, Manufacturing, Retail, Education, BFSI, and Professional Services — mapping business challenges and offering tailored solutions.
• Approached and engaged CXOs, IT Directors, Procurement Heads, Finance Controllers, Admin Managers, and Operations Leaders, ensuring strategic alignment and stakeholder buy-in.
• Generated new business through market research, online prospecting, LinkedIn outreach, events, and targeted email campaigns, aligning with JD’s “prospecting and lead generation.”
• Conducted consultative discovery to understand organizational needs, workforce size, device strategy, and budget, positioning the right combination of hardware and SaaS offerings.
• Built and maintained strong client relationships, ensuring repeat business and long-term account value aligned with JD’s "client relationship management."
• Achieved 231% QTD revenue attainment, and consistently exceeded monthly and quarterly sales targets while managing a portfolio of over 1,500 B2B accounts.
• Maintained accurate CRM hygiene, and submitted weekly/monthly reports for forecasting and management reviews.
• Order Management: Managing the order fulfillment process, tracking orders, and ensuring timely delivery to customers.
• Inventory Management: Maintaining accurate inventory records, monitoring stock levels, and ensuring timely replenishment of stock.
Quality Control: Ensuring that products meet quality standards and customer expectations, and identifying and resolving any issues that arise.
• Process Improvement: Identifying opportunities for process improvement, implementing new procedures, and ensuring compliance with company policies and procedures.
• Team Management: Supporting the operations manager in managing and coaching the operations team, providing feedback, and ensuring that team members are meeting performance targets.
• Customer Service: Providing excellent customer service, resolving customer complaints and inquiries, and ensuring high levels of customer satisfaction.
• Reporting: Generating regular reports on operational activities, identifying trends, and making recommendations for improvement.
Consultative Selling Solution-Based Pitching
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Kaleyra
I enjoy crime thrillers, weekend cricket, PlayStation gaming, and reading. These hobbies keep me relaxed, focused, and mentally refreshed.
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