Krishna Chaitanya

• Performed basic-level troubleshooting and worked towards isolating the issue.
• Troubleshot network connectivity errors and provided technical support to end users.
• Analyzed device logs to identify suspicious activities or anomalies.
• Proactively monitored the devices for any alerts or abnormalities, and acted immediately if necessary.
• Coordinated with vendors and support teams to resolve technical issues
• Mentored and trained new employees, providing guidance and support to enhance their skills and knowledge.

Technical experience:

• Troubleshooting Cisco switch models, such as 2960, 3000, and 9000, and Cisco routers.
• Actively done BGP protocol troubleshooting. Also, managed and resolved ISP-related connectivity issues, ensuring minimal downtime and optimal network performance.
• Troubleshot interface issues, port bounce, and Zscaler tunnel-related issues.
• Dealt with latency, intermittent, and connectivity issues with the end users.

• Conducted market research to target key demographics, enhancing outreach efforts, and improving conversion rates.
• Monitored the fiber line for any damage or cuts in applications and acted immediately.
• Handled responsibilities successfully in manager's absence.