A. Krishna Chaitanya
Hyderabad
Summary
Customer Service Professional with 4 plus years of experience attending to customers and providing insightful product information. Talented communicator with strong conflict resolution, data entry, and mentoring skills.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant-DocuSign
Hyderabad
11.2024 - 06.2025
- Provided technical support to DocuSign customers through emails and calls.
- Reviewed customer service requests and provided solutions within specified timelines.
- Created detailed documentation for each process to ensure compliance with regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Senior Associate
Tech Mahindra
Hyderabad
11.2021 - 05.2023
- Provide billing/Technical support to Verizon customers across North America
- Troubleshooting Technical issues on devices connected with Verizon Network
- Maintain strong customer relationships by responding professionally and appropriately to inquiries
- Talking to customers through a series of actions to quickly get to the root of the problem and resolve it.
- Escalate customers inquiries to the appropriate department when needed.
- Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been Presented
Transaction Risk Investigator
Amazon India Development Centre
Hyderabad
03.2016 - 07.2018
- Protect Amazon's Customers from Fraudulent activity on their Amazon Account
- Make Outbound Calls and Inform customers about suspicious activity on their account.
- Make OutBound calls to Banks to verify credit/debit card info on the customer account.
- Conduct audits on refunds and fraudulent accounts.
- Identify , Analyze and migrate the fraud pattern that pose risk to Amazon Business and Customers.
- Extract the data of fraud patterns and communicate the same with Machine Learning Team.
Education
B.Sc - Computer Science
Osmania University, St. Mary's College
Hyderabad, India10.2015
Skills
- Complaint resolution
- Customer-centric
- Technical support
- Problem solving
- Fraud detection
- Customer relationship management
Timeline
Senior Process Executive
Cognizant-DocuSign
11.2024 - 06.2025
Senior Associate
Tech Mahindra
11.2021 - 05.2023
Transaction Risk Investigator
Amazon India Development Centre
03.2016 - 07.2018
B.Sc - Computer Science
Osmania University, St. Mary's College