Krishna Chandan
Ghaziabad
Summary
Dynamic banking professional with established expertise at AU Small Finance Bank, specializing in revenue generation and fostering customer relationships. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
AU Small Finance Bank
07.2023 - Current
- Managed operations across three branches in Noida and Greater Noida with a team of 12 bank officers.
- Executed KYC processes for current accounts and trade finance, enhancing compliance.
- Acquired new business through cold calling and targeted marketing initiatives.
- Achieved highest EOP value of 19.5 crore and AMB value of 12.10 crore across NCR.
- Cultivated strong customer relationships, ensuring high satisfaction levels with services like POS and QR code payments.
- Generated cross-selling opportunities for revenue products including mutual funds and insurance.
- Monitored sales performance and optimized workflows to improve service quality.
Manager
IDFC FIRST BANK
01.2023 - 07.2023
- Managed wealth portfolio valued at 42 crore, achieving recognition as Pan-India topper in GI-SAHI Contest, February 2023.
- Oversaw KYC processes for saving, current, and forex trade accounts.
- Developed strong customer relationships to enhance service satisfaction and drive sales.
- Generated revenue through cross-selling products such as mutual funds and insurance.
- Monitored portfolio performance and business growth to ensure targets were met.
Deputy Manager
HDFC BANK
05.2021 - 12.2022
- Managed Classic and Preferred Portfolio with a value of 48 Crore, generating revenue of 55 lakh for FY 21-22.
- Oversaw KYC processes for Savings, Current, and Trade Forex accounts, acquiring new business.
- Cultivated strong customer relationships to enhance satisfaction and drive sales revenue.
- Generated cross-sell opportunities for products including Mutual Funds, Insurance, and General Insurance.
- Streamlined workflows to improve customer service and lobby management efficiency.
- Achieved 1st rank in PB CLASSIC Cluster Scorecard for February and March 2022.
Deputy Manager
ICICI BANK
05.2019 - 05.2021
- Managed Privilege Banking portfolio worth 65 crore, generating revenue of 70 lakh in FY 20-21.
- Handled KYC processes for savings, current accounts, and trade forex, acquiring new business.
- Cultivated strong customer relationships to deliver exceptional service and drive sales.
- Generated cross-sell opportunities for revenue products including mutual funds and insurance.
- Streamlined workflows to enhance customer service and optimize lobby management.
- Achieved first place in the regional ranking as Privilege Relationship Manager from August to January 20-21.
- Qualified for ICICI Bank Trade Cruise Contest in February 2020.
Senior Relationship Manager
Bajaj Allianz Life Insurance Company
04.2018 - 05.2019
- Coordinated with HOME LOAN sales team to explain Group Credit Protection Plan.
- Managed BFL relationship to enhance collaboration and product understanding.
- Qualified for Rise Above Contest from May to July 2018.
- Achieved qualification for Cash Bonanza Contest from August to September 2018.
SDM
HDFC Standard Life Insurance Ltd
08.2016 - 01.2018
- Managed HDB relationships to enhance collaboration and communication.
- Coordinated with PL & LAP sales teams to explain Group Credit Protection Plus product.
- Achieved qualification for EVP Galaxy Contest 2016-17 through exceptional performance.
- Secured qualification for Winter Championship Contest, November-December 2017, demonstrating competitive success.
Relationship Officer
Indusind Bank Ltd
12.2015 - 05.2016
- Generated leads through cold calling efforts to boost client acquisition.
- Sourced new-to-bank customers for various banking products, enhancing customer portfolio.
Branch Sales Officer
Hdfc Bank Ltd
11.2014 - 11.2015
- Generated leads through cold calling to enhance customer acquisition.
- Sourced new-to-bank customers for various banking products.
- Managed branch CASA operations to ensure optimal service delivery.
- Oversaw lobby management to facilitate efficient customer flow.
- Addressed customer queries in branch and processed requests promptly.
- Cross-sold investment products, including mutual funds and insurance options.
Education
MBA -
B.R.A.B University
Bihar01.2014
Skills
- Microsoft Office and Excel
- Customer relationship management
- KYC compliance
- Financial analysis
- Cross-selling strategies
- Revenue generation
- Sales forecasting
- Team leadership
- Performance monitoring
- Process improvement
- Problem solving
- Portfolio management
Certification
- IRDA Certified
- AMFI Certified
Hobbies and Interests
- Watching & Playing cricket
- Listening to music
Personal Information
- Father's Name: Sudhanshu Prasad
- Mother's Name: Rita Devi
- Date of Birth: 07/15/89
- Nationality: Indian
- Marital Status: Married
Timeline
Manager
AU Small Finance Bank
07.2023 - Current
Manager
IDFC FIRST BANK
01.2023 - 07.2023
Deputy Manager
HDFC BANK
05.2021 - 12.2022
Deputy Manager
ICICI BANK
05.2019 - 05.2021
Senior Relationship Manager
Bajaj Allianz Life Insurance Company
04.2018 - 05.2019
SDM
HDFC Standard Life Insurance Ltd
08.2016 - 01.2018
Relationship Officer
Indusind Bank Ltd
12.2015 - 05.2016
Branch Sales Officer
Hdfc Bank Ltd
11.2014 - 11.2015
MBA -
B.R.A.B University
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