Krishna Chandra Singh
Assistant Manager Logistics and Supply Chain
Summary
To achieve success in the field of Supply Chain Management (Especially in Warehousing / Inventory /Logistics Management and fleet management): A pragmatic person with almost 6+ years’ experience in DC and warehouse operation, Logistics management, and fleet utilization. An inherent leader with a deep interest in cutting-edge technology to successfully cut costs, streamline operations, and increase profits & productivity.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager - Logistics and Supply Chain Management
ITC
- Current
- Leading the 13 Warehouses and 10 factory operations for Secondary Logistics of North India.
- Responsible for ensuring the availability of the product at the right location at the right time to ensure better fill rates by monitoring various supply chain metrics like onetime execution, Indent vs. placement, Overdue SIT, Out-of-stock on-time execution, and process.
- Monitoring vehicle utilization, TAT, and suggesting changes for optimum results.
- Evaluating vendor performance, root cause analysis, and taking corrective action for improvement.
- Freight cost variance analysis and taking corrective measures to ensure serviceability at optimum cost.
- Maintenance and updation of freight master data in terms of rates, distance, cost, vehicle Truck type, and routes.
- Resolving issues of WSPs, Distributors/ retailers etc. concerning mismatch/shortage/ damage etc.
- System accuracy v/s physical stock at warehouses through the conducting of monthly stock audits and recommending corrective & preventive action.
- Monitoring optimum Vehicle mix and taking corrective actions/ drive for improvement.
- Monitoring network design and timely changes to optimize the supply chain.
- Responsible for SKU classification and maintaining inventory norms at various nodes.
- Ensuring proper SKU mix at demand point viz. Warehouses /Distributor/ retailer points.
- Working closely with the Production team, demand planning team, and other stakeholders to ensure better serviceability and fill rates, benchmarking, and control of cost of logistics on Infrastructure, Transportation & Warehouse management.
- Ensuring on-time handling of inward and outward vehicles to minimize demurrage costs to the company and minimize turn-around time of vehicles at the warehouse.
- Leading and mentoring a team of Logistics Executives, in addition to indirect reportees of C&F like Warehouse Managers, Assistant Managers, Shift Incharges, Supervisors and Transport Representatives.
- Ensuring that Operational, Financial and EHS-related SOPs are adhered to through time-bound periodical review.
- Frequent market visits to get competitive market rates, benchmarking & capacity build-up.
- This PAN North Role involves Distribution of all FMCG categories which includes Tobacco Products, Cigarettes, Foods, Agarbattis, Matches, and personal care products.
- Actively engaging with vendor partners to ensure their performance in line with contractual agreements and agreed service levels.
- Responding to customer complaints/queries in a time-bound and efficient manner.
- Follow up with the finance department to ensure the release of payments to vendors on a timely basis to guarantee vendor motivation and support during critical junctures.
- Developing vendors into strategic partners, identifying and developing potential vendors for achieving cost-effective solutions to optimize and reduce delivery cost.
- Handling supply chain for distributing goods in warehouses to the distributors, intra-state depots and regional warehouses.
- Maintenance of statutory documents and record-keeping for the long term to enable easy retrieval case of commercial audit purposes.
Operations Lead (SE)
Flipkart
08.2021 - 08.2022
- Managing a team of 15 Managers, 1.8 Lac sq. feet Mother Hub Operation with 150+ employees to simplify operational excellence with cost-effectiveness for better revenue.
- Handling Entire Mother Hub Operations for delivery as per Cx promise date.
- Reducing Functional Breach.
- Reducing Shrinkage and doing salvage sales.
- Managing Reverse Logistics.
- Planning for milk-run vehicles so that the delivery center receives stock in time and vehicle utilization is maximum with least cost efficiency.
- Tracking IPP of individuals every week.
- Asset and Stock Reconciliation of Mother Hub.
Area Operations Manager
Licious
07.2020 - 07.2021
- Managing a team of 40 Hub Managers, a 1.5Lac sq. feet dispatch center with 250 employees and 500+ delivery executives to simplify operational excellence with cost-effectiveness for better revenue.
Hub Operation Manager
Licious
07.2018 - 07.2019
- Handling entire hub operations and maintaining all ops metrics.
- Knowledge of warehouse operations such as inbound, inventory, outbound, and logistics.
- Slotting, ABC analysis, near expiry monitoring, QA audit WM stock &activities overview, Non-moving article analysis, PI & Cycle Count.
- Looking after mid-mile operations of dispatch center to process the milk run vehicle on time with route planning in such a way that single vehicle covers maximum route with on-time delivery at Hubs maintaining minimum costing.
- Monitoring first-mile, mid-mile, and last-mile operations directly to process smooth operations.
- Cost optimization with the fleet to achieve CPD below target.
- Maintaining SLA adherence at par with the standard set by the organization.
- Last-mile delivery and implementation of hyper-local delivery.
- Grievance and Customer escalation to be neutralized.
- Managing a Cold supply chain so that product is maintained fresh in transit.
- Ensuring compliance and SOP adherence by fleet.
- Work with central ops team in ensuring complete roll out of features and build strong product improvement.
- Lead zone launching team in remote areas.
- Manage and drive staffing plans, cost analysis of fleet, quality initiatives, and process changes.
- SLA to be maintained (Last-Mile), fleet utilization with round-the-clock serviceability.
- Cost Optimization to keep cost per delivery within target.
- Drive efficiency through a robust hiring plan to have maximum utilization of the fleet and minimum MG loss.
- Introduction and successful implementation of 5S and Kai-zen project in DC and forwarding reports to NHQ.
- Monitoring sorting of Inbound and Outbound SKU at the time of GRN and picking process for clean dispatch to stores segregating food and non-food SKU.
- Compliance Audit, HSC audit, Slotting report, fleet utilization, on-time delivery, delivery percentage above target.
- Managing P&L of Gurgaon Cluster.
Education
Master of Business Administration - Marketing & Operations
MNNIT Prayagraj
Prayagraj 06.2015 - 05.2017
Bachelor of Technology - undefined
UPTU Lucknow
Lucknow 06.2010 - 05.2014
Skills
Customer Service
System Implementations
Operational Planning
Operational Excellence
Finished Goods Storage
Transportation Operations
Presentations
Network Optimization
Freight Optimization
Corrective Actions
Communication
Business Relationship Management
Service-Level Agreements (SLA)
Customer Satisfaction
Performance Metrics
Auditing
Freight Transportation
Supply Chain Operations
Distribution Logistics
Performance Management
SAP Warehouse Management
Customer Experience
Problem Solving
Business Continuity
Interpersonal Skills
Legal Compliance
Vendor Negotiation
Legal Agreement between ITC and Vender
Key Performance Indicators
Capacity Planning Capex Budgeting
Analytical Skills
Statutory Compliance
Rewards And Recognition
- Winner of a 5-time reward scheme in the year 2020.
- Under my leadership, Sun City Hub received the Best hub award across Pan India in 2019.
- Worked in Lean Six Sigma Yellow belt in Flipkart for 1 Year.
- Best Hub Manager 2018 To 2020 (Delightful Gourmet Pvt. Ltd).
- Winner of Stallmart for best Business mind and idea in Monopoly of Avishkar Techfest at MNNIT, Allahabad.
Timeline
Operations Lead (SE)
Flipkart
08.2021 - 08.2022
Area Operations Manager
Licious
07.2020 - 07.2021
Hub Operation Manager
Licious
07.2018 - 07.2019
Master of Business Administration - Marketing & Operations
MNNIT Prayagraj
06.2015 - 05.2017
Bachelor of Technology - undefined
UPTU Lucknow
06.2010 - 05.2014
Assistant Manager - Logistics and Supply Chain Management
ITC
- Current