Krishna Dubey
MUMBAI
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations and Customer Success Associate
LodgIQ
Mumbai
10.2022 - Current
- Facilitate smooth integration and implementation processes.
- Generated transformative reports to inform decision-making.
- Facilitate cross-functional collaboration, Engaged closely with Data Integration and Engineering teams to rapidly resolve complex technical challenges
- Manage internal and external communication channels, conducting meetings and client consultations to address concerns and incorporate actionable feedback
- Optimize customer support infrastructure through proactive Zendesk management, ensuring precise and timely ticket resolution
- Develop and implement comprehensive training programs to accelerate team member integration and skill development
- Conduct systematic application audits to maintain superior performance and data integrity standards
- Create detailed standard operating procedures to streamline operational workflows and enhance organizational efficiency
Assistant Revenue Manager
Revnomix Solutions - Hotel Data Analytics
Mumbai
08.2020 - 09.2022
- Conduct comprehensive market intelligence analysis, leveraging historical data, competitive pricing insights, and emerging market trends to identify and capitalize on revenue opportunities
- Design and implement sophisticated pricing strategies, dynamically adjusting room rates, discounts, and promotional campaigns to maximize financial performance
- Execute advanced inventory management techniques, precisely balancing room supply and demand to optimize occupancy and revenue generation
- Implement strategic distribution channel management, monitoring and controlling platforms like online travel agencies and global distribution systems to enhance market reach and minimize distribution costs
- Develop predictive financial modeling through - Accurate revenue and demand forecasting, Detailed performance reporting, Key metric analysis and visualization
- Excel in remote work environment by - Facilitating seamless cross-functional collaboration, Proficiently utilizing advanced property management and revenue optimization technologies, Demonstrating exceptional time management and task prioritization skills
- Provide autonomous problem-solving, independently identifying and resolving complex revenue management challenges with minimal oversight
Revenue Management Analyst
Grand Hyatt Mumbai
Mumbai Area
04.2019 - 08.2020
- Conduct comprehensive data mining and advanced analytics across sales, pricing, and customer behavior domains, extracting meaningful insights to drive strategic decision-making
- Develop sophisticated pricing strategies by holistically evaluating market dynamics, including demand fluctuations, competitive landscapes, and cost structures to maximize revenue potential
- Employ advanced statistical modeling and predictive analytics to
- Forecast future revenue and market trends, Conduct nuanced price sensitivity analyses, Generate precise demand predictions
- Implement intelligent inventory management techniques to optimize supply chain efficiency, minimizing operational risks associated with overstocking and understocking
- Create comprehensive performance reporting frameworks, delivering actionable insights to senior management through data visualization and strategic recommendations
- Leverage cutting-edge revenue management technologies and analytical tools to
- Automate complex processes, Enhance operational efficiency, Drive technological innovation
- Foster collaborative ecosystem by aligning cross-functional teams (sales, marketing, operations) around unified strategic objectives, ensuring cohesive and synchronized organizational performance
Revenue and Reservations Specialist
Grand Hyatt Dubai
11.2017 - 03.2019
- Manage end-to-end reservation lifecycle with precision, expertly handling booking confirmations, modifications, and cancellations while maintaining exceptional customer service standards
- Deliver proactive guest communication, providing timely, professional responses with comprehensive information about room availability, rates, and hotel amenities
- Identify and strategically execute revenue enhancement opportunities through - Strategic upselling of room upgrades, Targeted promotion of additional services, Personalized guest engagement techniques
- Coordinate complex group booking processes, collaborating closely with event planners to ensure seamless execution and superior client satisfaction
- Conduct sophisticated market intelligence analysis, examining - Competitive pricing strategies, Demand fluctuation patterns, Emerging market trends
- Develop dynamic pricing frameworks to - Optimize room rates, Design targeted promotional campaigns, Maximize revenue potential
- Implement advanced inventory management strategies, precisely balancing supply and demand across multiple distribution channels to enhance occupancy rates and revenue generation
- Execute comprehensive channel management, strategically monitoring and controlling distribution platforms including online travel agencies and global distribution systems to minimize costs and maximize market reach
Reservations and Revenue Support
Sitel
Mumbai
05.2014 - 11.2017
- Company Overview: Hyatt Data Services, Reservations and Revenue Support
- Managing multiple systems for 37 Hyatt Properties across India, Singapore, Dubai, Korea & Bangkok
- Monitor daily systems setup, revenue related tasks, content update and resolving rate disparity on all distribution channels
- Maximize accuracy in rates setup, central reservation system automation and compliance of global rate standards for hotels
- Setting up E-distribution for Online Travel Agents, mapping hotel data to the Global Distribution Systems and provide support in updating Brand Website Content
- Assistance in processing Special offers for all 37 hotels in a timely manner
- Reviewing policies and standards to ensure streamlined procedures for these hotels
- Successfully gated 4 Hyatt hotels through the India Reservation Office by playing a vital role in their system setup, rates, content and connectivity: Grand Hyatt Seoul, Park Hyatt Seoul, Park Hyatt Bangkok and Hyatt Regency Jeju
- Worked on more than 250 promotions and around 100 types of rate setups for upscale properties, leveraging advanced data analytics tools to refine pricing strategies, achieving a 15% increase in overall booking rates and enhancing revenue management efficiency across diverse market segments
- Hyatt Data Services, Reservations and Revenue Support
Customer Service Representative
Convergys India Services Private Limited
Mumbai
04.2013 - 04.2014
- Delivered expert live chat support to Time Warner Cable US clients by efficiently multitasking across four concurrent sessions using CRM tools to resolve technical issues with setup boxes
- Fielded over 150 customer interactions daily via live chat support for Time Warner Cable, resolving technical and billing inquiries, achieving a 95% satisfaction rate while increasing upsell conversions by 12%
- Delivered prompt solutions to complex customer issues for Time Warner Cable, enhancing first contact resolution rates by 20%, while employing advanced CRM systems to manage and track customer interactions efficiently
- Advised over 200 customers daily on services and billing inquiries with a 98% satisfaction rating, leveraging real-time CRM analytics to enhance personalized customer support experiences
Education
Bachelor of Commerce - BCom - Business/Commerce, General
Mumbai University
Mumbai01.2012
High School Diploma -
Mumbai University
Mumbai01-2008
Skills
- Data Auditing
- Business Development
- Customer Relationship Management (CRM)
- Technical Support
- Account Management
- Opera
- Reporting & Analysis
- Data Analysis
- Business Analysis
- Yield Management
- Hospitality Management
- Rate Management
- Reporting Requirements
- Data Analytics
- GDS
- Microsoft Office
- Analytical Skills
Certification
The Fundamentals Of Digital Marketing, Google, 01/01/20
Affiliations
- Adaptive Professional: Seamlessly integrating career excellence with personal growth, I strategically manage time, prioritize well-being, and maintain high performance across professional and personal domains through mindful goal-setting, continuous learning, and holistic life management.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Timeline
Operations and Customer Success Associate
LodgIQ
10.2022 - Current
Assistant Revenue Manager
Revnomix Solutions - Hotel Data Analytics
08.2020 - 09.2022
Revenue Management Analyst
Grand Hyatt Mumbai
04.2019 - 08.2020
Revenue and Reservations Specialist
Grand Hyatt Dubai
11.2017 - 03.2019
Reservations and Revenue Support
Sitel
05.2014 - 11.2017
Customer Service Representative
Convergys India Services Private Limited
04.2013 - 04.2014
Bachelor of Commerce - BCom - Business/Commerce, General
Mumbai University
High School Diploma -
Mumbai University
Similar Profiles
Noelani SchroyNoelani Schroy
Vice President, Commercial Strategy at LodgIQVice President, Commercial Strategy at LodgIQ
Ritika RaoRitika Rao
Media and Graphic Design Analyst at AccentureMedia and Graphic Design Analyst at Accenture
Amitkumar MauryaAmitkumar Maurya
Associate Consultant at Intellect Design Arena LimitedAssociate Consultant at Intellect Design Arena Limited
Jayesh Hareshwar ShivdikarJayesh Hareshwar Shivdikar
Authorized Channel Partner at HDFC Bank Ltd, ThaneAuthorized Channel Partner at HDFC Bank Ltd, Thane
Amay PandeyAmay Pandey
Marketing Intern at White Forest RestaurantMarketing Intern at White Forest Restaurant