Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Krishna Dubey

IT Consultant
Bangalore,TG

Summary

Experienced Technical Support Engineer with 4+ years in Service Desk operations, Hardware, Networking, and O365 applications support. Specialized in Hotel IT environments, I excel at delivering seamless technology solutions through proactive problem-solving. Committed to continuous learning and staying updated with emerging technologies, I contribute effectively to dynamic teams and drive organizational success.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Associate IT Consultant

ITC Infotech
11.2022 - Current
  • Troubleshooting and Problem Resolution: Diagnose and resolve basic IT issues, including hardware, software, network, and connectivity problems
  • Assist with user account management, password resets, and access rights management
  • Software and Application Support: Provide support for common hotel software applications such as property management systems, reservation systems, and point of sale systems
  • Assist users with software installations, configurations, and usage
  • Network Support: Assist with basic network troubleshooting, including Wi-Fi connectivity, network access, and network printer issues
  • Escalate issues to the next level
  • Maintaining a constant level of availability to the servers by patching, updating, and restarting them
  • Performed network monitoring on a daily basis, which involved reviewing server and application logs for intrusions and developing a plan to address them
  • Key Duties: First point of contact for all technical issues/queries being part of the Internal Technical support and escalate the issues to responsible departments (Server, Networks, IT Security Access Team, etc.)
  • Opera Cloud SSO task, user role creation access issue handling
  • Managing Active Directory: Creating/deleting/managing user accounts, resetting passwords, creating distribution list groups and shared mailbox, SharePoint access, MFA, Intune, etc
  • Managing Azure AD: Managing user license, Intune access, Uploading FAST machine CSV files and User logs, etc
  • Office 365: Managing all Microsoft accounts and applications (Word, OneNote, OneDrive, SharePoint, Teams, Outlook, etc.)
  • Assigning/removing Microsoft licenses
  • Master Servers and workstations perform the post-installation
  • Install & Configure VPN client (Fortinet, Inwebo & Cisco Network) and troubleshoot all issues Related to remote access
  • Installing & Configuration Network and USB Printers
  • Installing and Configuration DNS and DHCP Server role on Windows Server 2012
  • Whitelist of devices and URLs in the Guest Hotel network using the Arrange portal
  • Message Tracking and Troubleshooting to resolve Mail Delivery Issue
  • Installing Barracuda Agent in Windows server and Managing Restore Backup through Barracuda Cloud
  • Solving Admin Network issues (Fortinet and Force point) and troubleshooting the Firewall device
  • Monitoring Co-ordinating with local vendors and providing remote assistance to solve the Opera, Symphony (POS), and interface issues
  • Oracle Opera: creating/deleting/managing user accounts of Opera both versions V5 & V9 and V20
  • Resolving all L1 issues and escalating to other issues to Opera Commercial Team
  • Manage Large Domain Structure (Multiple Domains) with Overall 5000+K Users
  • Working with Worldwide Clients like Dubai, Europe, Africa and Turkey
  • Swisscom Network alerts and troubleshooting

Information Technology Associate

Marriott International Inc
11.2021 - 11.2022
  • Troubleshoot and resolve technical problems or issues related to computer software and systems
  • Provide technical guidance and recommendations to resolve business problems
  • Analyze, recommend, and implement process improvements
  • Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment
  • Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Train or instruct users in the proper use of hardware or software
  • Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning
  • Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications
  • Knowledge in Administration of Windows 2016, 2008 Servers and Win- 10 client Environment Applications installation/Configuration and troubleshooting
  • Hospitality Software Support - Opera (PMS), IFC8, Symphony
  • Experience in Administration of Application & desktop Support, Printer Support
  • Working with end-users for support and requirements definition
  • Experience in troubleshooting all Systems, Network and Wireless Networking related issues
  • Experience in providing support on Server Maintenance, Desktop Issues & Backup
  • Design, installation, and connectivity of computer and network systems to ensure the stable Operation of the organization's IT assets
  • Knowledge of ESXI & VM servers
  • Knowledge on Veritas Backup Exec software
  • Oracle Micros Pos system configuration and deployment and chip installation
  • Windows Migration for client system
  • Experience in ADSP, SAM Tool, Service Now, Beyond Trust and oracle EMC software
  • Knowledge in InterTouch managing interface for network managing
  • Knowledge in Ruckus AP, Ruckus Zone director interfaces
  • VIsioline Keycard software configuration and installation Micros Card Creation

Mobile Manufacturing Engineer

Banseog Technology pvt. Ltd.
02.2020 - 01.2021
  • Managing and maintaining computer networks, including troubleshooting problems when they occur
  • Performing regular backups of server to ensure that data is protected from computer crashes
  • Configuring and implementing changes to NAS server for employee's data
  • Configuring different type of access points for wireless connectivity to guest and staffs
  • Configuring clients POS systems for billing
  • Configuring Billing application and adding new product/changes when needed
  • Making cards For Guest Usage
  • Configuring and installing IP/Digital Cameras
  • Configuring and maintaining Cloud Storage Server for Media storage purposes
  • Repaired desktops, laptops, and workstations for Dell customers, both residential and commercial
  • Used diagnostic tools to identify hardware failures and replace non-functional components
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate and residential users
  • Dell EMC software for logging calls and SLA Used 1 Force app for SLA closure

Education

Bachelor of Technology - Computer Science and Engineering

Sam Higginbottom University of Agriculture, Technology & Sciences
08.2015 - 07.2019

Intermediate - UP Board

Ram Devi Inter College

High School - UP Board

S A S Adersh Chakarpur

Skills

O365

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Personal Information

  • Total Experience: 3
  • Date of Birth: 12/20/96
  • Nationality: Indian
  • Marital Status: Unmarried

Certification

ITIL 4 EXAM Preparation From Coursera

Timeline

ITIL 4 EXAM Preparation From Coursera

12-2023

Associate IT Consultant

ITC Infotech
11.2022 - Current

Information Technology Associate

Marriott International Inc
11.2021 - 11.2022

Mobile Manufacturing Engineer

Banseog Technology pvt. Ltd.
02.2020 - 01.2021

Bachelor of Technology - Computer Science and Engineering

Sam Higginbottom University of Agriculture, Technology & Sciences
08.2015 - 07.2019

Intermediate - UP Board

Ram Devi Inter College

High School - UP Board

S A S Adersh Chakarpur

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Krishna DubeyIT Consultant