Opera Cloud

Results-driven Implementation Manager with over 8 years of experience in revenue management, hospitality software, and data analytics. Demonstrated expertise in customer onboarding, strategic pricing, inventory optimization, and cross-functional collaboration. Proven track record of leveraging AI-powered solutions and advanced analytics to drive business growth and enhance operational efficiency within global hospitality operations. Committed to delivering innovative strategies that align with organizational goals and elevate customer experiences.
System Implementation: End-to-end onboarding of hotel properties into the LodgIQ Revenue Management System, managing timelines, deliverables, and success metrics.
Stakeholder Coordination: Seamless liaison between hotel operations teams, external vendors, and internal data integration specialists, to ensure smooth implementation workflows.
Data Management: Rigorous validation of historical and real-time data within RMS platforms to ensure accuracy in pricing recommendations, and inventory optimization.
Training and Enablement: Design and delivery of comprehensive application training programs for hotel staff, ensuring confidence and proficiency in system usage.
Technical Integration: Collaboration with technical teams on PMS integrations, channel connections, and data mapping to establish a robust system infrastructure.
Process Excellence: Development of standardized onboarding frameworks and best practices to reduce implementation time, and improve customer satisfaction.
Hotel Onboarding & Implementation Management
Revenue Management Systems (RMS) - LodgIQ
Data Validation & Quality Assurance
Cross-functional Stakeholder Coordination
Software Training & User Adoption
Vendor & Integration Management
Hospitality Operations & PMS Integration
Customer Success & Relationship Management
Technical Documentation & Process Optimization
Project Management & Timeline Adherence
Opera Cloud
StayNTouch
Infor HMS
OnQ RNI
Ideas G3
MEWS
SynXis
Pegasus
JIRA
Zendesk