Krishna Gogoi
Guwahati
Summary
Proficient in handling Customer Service, Service Operation and Technical Support. 8+ years of experience in After Sales Service. Energetic self-starter and team builder. Navigates high-stress situations and achieves goal on time.
Overview
10
10
years of professional experience
Work History
Cluster Service Manager
Xiaomi India, Under Infotel Service PVT LTD
06.2023 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored service staff performance and provided feedback for
improvement to achieve KPI - Monitored inventory levels and placed orders.
- Monthly audit plan and covering 60% .
- Service Centers Handling.
- Service Partner Handling.
- Service Operations.
- Payments collection from partners
Regional After Sales Trainer
OPPO India under Synapsis Mobi pvt. ltd.
02.2017 - 01.2023
- Giving Technical and soft skills training to Service center staff to provide best customer experience to customers
- Build strong team to achieve goal
- Follow-up NPS
- Making Service Assessment report and individual staff KPI
- Analyse the poor performer and polish them for better performance
- Handling customer's escalation cases
- Service Operations
Senior Digital Repair specialist
Reliance Jio
03.2016 - 01.2017
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Identified issues, analysed information and provided solutions to problems.
Service Center Manger
Micromax
12.2013 - 02.2016
- Manage all the service team, Monitoring Online system Managed complaints with calm, clear communication and problem-solving and provided best customer experience.
Education
Bachelor of Arts -
Silchar University
Howraghat, India01.2016
Skills
- After-sales support
- Training Needs Analysis
- Ability to motivate a team to meet business and individual performance
- MS Office
- Team management
- Escalated Customer handling
- Communications
- Technical Support
- Staff Management
- KPI Monitoring
Timeline
Cluster Service Manager
Xiaomi India, Under Infotel Service PVT LTD
06.2023 - Current
Regional After Sales Trainer
OPPO India under Synapsis Mobi pvt. ltd.
02.2017 - 01.2023
Senior Digital Repair specialist
Reliance Jio
03.2016 - 01.2017
Service Center Manger
Micromax
12.2013 - 02.2016
Bachelor of Arts -
Silchar University
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