Krishna Iyer

Installation, Administration, and Configuration:

- Proficient in the installation, administration, and configuration of enterprise-level middleware platforms, including IBM WebSphere, Oracle WebLogic, Tomcat, and Apache environments.

- Demonstrated expertise in setting up robust and scalable infrastructures to support diverse application ecosystems.

Monitoring and Troubleshooting:

- Proactive monitoring and troubleshooting of application issues within WebSphere, WebLogic, and Tomcat/Apache environments, ensuring optimal performance and rapid issue resolution.

- In-depth knowledge of SSL certificates, Oracle Access Manager (OAM), and LDAP for enhancing security and access control.

Migration and Deployment:

- Successfully led migration projects, transferring applications from IBM WebSphere to Oracle WebLogic and Apache Tomcat, demonstrating adaptability and skill in managing diverse technology stacks.

- Executed seamless transitions from on-premises servers to the Oracle Cloud Infrastructure (OCI), optimizing resources and leveraging cloud capabilities for enhanced performance.

Access Management and Security:

- Proficient in creating LDAP groups and implementing access controls, ensuring a secure and organized user access structure.

- Implemented best practices in SSL certificate management and access control measures for enhanced security protocols.

Decommissioning:

- Managed the decommissioning of applications as needed from WebSphere, Tomcat, and WebLogic, ensuring a streamlined process and efficient resource utilization.

Training and Team Management:

- Conducted comprehensive training sessions for new team members, facilitating their learning curve in WebSphere, WebLogic, and Tomcat/Apache technologies.

- Efficiently managed teams, conducted audits on tickets, and created detailed team reports, contributing to a well-organized and high-performance work environment.

• Investigated and identified root causes of issues, implementing effective solutions.
• Provided user support for Windows and MS Office installations and upgrades.
• Conducted thorough follow-ups on cases, ensuring end-users were informed via phone and email.
• Collaborated with various teams as needed for seamless coordination and issue resolution.

PROJECT 1 (HP):
- Diagnosed and resolved issues with printers and scanners, showcasing expertise in troubleshooting hardware and software components.
- Assisted users in seamless installations of new printers, including relevant software configurations.
- Demonstrated sales acumen by promoting and selling new printers and associated products, contributing to revenue generation.
- Actively participated in team meetings, sharing innovative concepts and ideas to enhance overall team performance.

PROJECT 2 (VERIZON):
- Provided adept troubleshooting support for user issues related to internet modems and routers, ensuring uninterrupted connectivity.
- Assisted users in upgrading and downgrading browsers, addressing compatibility concerns and enhancing the browsing experience.
- Demonstrated strong problem-solving skills, contributing to a high level of customer satisfaction in resolving technical issues promptly and efficiently.

• - Responded to calls and effectively resolved Dish TV and telephone issues for UK customers, showcasing strong customer service skills.
  - Logged detailed tickets for reported faults in the CRM system, ensuring accurate documentation of issues.
  - Conducted thorough follow-ups on cases, proactively updating end-users via phone and email for ongoing communication.
  - Managed escalated calls, addressing and resolving complex issues while providing Root Cause Analysis (RCA) to prevent future occurrences.