KRISHNA JAJOO

• Managed the full service lifecycle—from design and deployment to monitoring and continuous improvement—ensuring high availability and performance.
• Analyzed ITSM processes and implemented feedback loops to enhance platform resiliency and operational efficiency.
• Responded to incidents using a blameless postmortem approach, reducing MTTR through cross-stack issue resolution.
• Collaborated with global teams and mentored junior engineers to drive knowledge sharing and team growth.
• Designed, implemented, and maintained robust CI/CD pipelines using Jenkins and GitLab CI, with expertise in Git branching strategies and code review workflows.
• Packaged and deployed Kubernetes applications on OpenShift using Helm, leveraging Infrastructure as Code tools for automated infrastructure management.
• Developed automation scripts in Python, Bash, and PowerShell for deployment, monitoring, and observability; managed cloud-native applications and microservices in OpenShift environments.
• Configured and maintained monitoring, logging, metrics, and alerting systems, following security best practices in cloud and container environments.
• Troubleshot and resolved complex infrastructure and deployment issues; collaborated in Agile teams with a focus on DevOps culture and continuous improvement.

• Orchestrated and executed AWS infrastructure deployment using RDS, S3, EC2, EBS, EFS, and IAM, ECS, resulting in optimized cost and enhanced performance.
• Proficient in infrastructure as code (IaC) utilizing tools like Terraform and AWS CloudFormation.
• Demonstrated expertise in containerization and orchestration technologies including Kubernetes, Docker, and Azure Container for application development.
• Demonstrated a 30% reduction in time by setting up CI/CD pipelines using Jenkins, GitLab CI/CD, and AWS CodePipeline.
• Proficient in utilizing monitoring and logging tools such as CloudWatch, Prometheus, Grafana, along with implementing High Availability Solutions.

GPA: 7.6/10

• 7.6