Krishna Kammari

To explore the prospects in my profession, by utilizing my skills, in a progressive organization through innovation, vision, and work.

Finance Professional with experience into KYC servicing procedures to assist Commercial, Business, retail, and Investment Banking clients. Skilled at determining client needs and expediting the KYC processing & providing exceptional client service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient as quality Reviver delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in KYC/CDD/EDD/AML/Sanction and Transaction Monitoring.

• Automation of Admin Forms: Created a template in outlook with the necessary subject and body which saved lot of time and reduces the manual entry which saved 19 hours per month.
• Convinced onshore and migrated queues for reduced draw down advances time and saved 2 staff.
• Automated Invoice in LOTUS NOTES and saved 2 staff work especially on month ends.
• Simplified the reconciliation, workflow, and quality checklist to save 4 staff.
• Idea given for unused fee calculation tool to save 2 hours on each request.
• Received Best trainee, trainer & multiple Top Performer awards.
• Handled 8 training batches which include around 40 staff across all the levels.
• Continuous excellent feedback from the management for promptly acting.

• Key Roles & Responsibilities at TCS, Perform quality review of the customer files that have been completed by analysts, Perform periodic, event driven trigger and high risk KYC reviews on risk based approach, End to end management client KYC process including liaison a cross the different business, compliance and operations, Quality checking, training, and conducting team meetings.
• Performing the checks of Anti-Money laundering, Sanctions and Name Screening.
• Focus on the Transaction monitoring
• Communicate and track timely updates from onshore., Contacting Relationship Managers(RMs) and Branch Managers for more information pertinent to un usual transaction activities as per procedures., Review and analyze transactional activity for suspicious/ unusual patterns of activity utilizing various internal systems, reports and external data sources., Responsible for updating IDVA, KYC of our customers and their connected parties., Initiated and handled calibration& governance calls every month., Created Quality Assurance Monthly MI Dash board PPT., Interacted with Global policy team on streaming the QA checklist& Error categorization., Organizes work information to ensure accuracy and completeness.
• Key Roles & Responsibilities in: HSBC, Taken over different roles as a checker, trainer, team coordinator, assistant manager within the span of 8 years., Ensure that the KYC, ID&V documents available for customer are in line with the regulatory requirements., Review alerts to identify possible patterns of money laundering, terrorist financing activity, ensuring compliance with applicable internal policies, procedures and external regulations, Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory/KYC requirements and perform all world check and client screening., Escalate any sanctions or PEP hit or negative news identified on the customer to the GFCC team., Responsible for investigating UAR(Unusual Activity Reports) raised by front office teams (branches)while working for Australia region., Raising technical defects and working with technology team to resolve them., Managed team size of 12., Conduct due diligence in case of Special Category Clients, PEP, AML & Sanctioned, Prepare management client and HR required MIS reports., Reviewing/rewriting all SOP., Designed Training Plans, Learning Curve and Training Report Formats., Implementing, streamlining processes & Developing work request format for front line., Monitoring all types of mailboxes effectively and credit approval activities., Verifying and reviewing the customers KYC, FATCA and compliance., Contacting Relationship Managers (RMs) and Branch Managers for more information pertinent to unusual transaction activities as per procedures., Act as functional resource between operation and technology team on process improvements & automations., Completing all requests ensuring all SLAs met with 100% quality & exception are being escalated., Good knowledge on end-to-end KYC cycle and have idea of other processes across HSBC namely risk management, payments, sanctions & banking operations
• Key Roles & Responsibilities at [24]7, Excellent end to end exposure on various products and issues of Sirius XM., Worked as SME to handle new customers, billing disputes, account management., Expert in minimizing average chat handling time and improve customer satisfaction for self & team., Contributed 2 ideas to Client in streamlining the process., Responsible for training, education and review/update training material and methodology., Implement and monitor quality measures, performance and identify training gaps., Handle staff issues, provide all necessary inputs to the team through timely meetings., Troubleshoot and track issues with resolution, generate reports as specified., Review and audit at least three chats per agent per week., Track performance versus goals on an hourly, daily, and monthly basis., Motivate and encourage the assigned team of associates., Utilize various techniques to audit individuals & identify opportunities for improvement., Understand Service Level Agreements of clients and ensure guidelines are met., Handled 3 customer live chats at a time continuously for 6 hours along with team queries., Handled 6 training batches which include 20 staff across all the levels.

• TCS as Assist Manager – Quality Reviver [Rabo Bank, Netherland project], 03/01/23, Present
• HSBC as executive, checker, trainer, quality analyst & Assist manager, 01/01/14, 02/28/23
• 24]7 Customer Private LTD as live chat support executive for SiriusXM, US region, 02/01/11, 01/31/14

• CDD Tool
• World Check & Lexis Nexus World check.
• Proficient in MS-OFFICE, Excel, Word.
• Excellent typing speed (45 WPM).

• Date of Birth: 03/04/86
• Marital Status: Married with 2 child