Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
Generic
Krishna Kammari

Krishna Kammari

Hyderabad

Summary

To explore the prospects in my profession, by utilizing my skills, in a progressive organization through innovation, vision, and work.

Finance Professional with experience into KYC servicing procedures to assist Commercial, Business, retail, and Investment Banking clients. Skilled at determining client needs and expediting the KYC processing & providing exceptional client service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient as quality Reviver delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in KYC/CDD/EDD/AML/Sanction and Transaction Monitoring. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Assist Manager – Quality Reviver

TCS
Hyderabad , Telangana
03.2023 - Current
  • Perform quality review of customer files that have been completed and reviewed by a team’s specific QC
  • Perform periodic, event driven trigger and high risk KYC reviews on risk based schedule
  • End to end management client KYC process including liaison a cross the different business, compliance and operations
  • Quality checking, training, and conducting team meetings
  • Communicate and track timely updates from onshore
  • Contacting Relationship Managers(RMs) and Branch Managers for more information pertinent to un usual transaction activities as per procedures
  • Review and analyze transactional activity for suspicious/ unusual patterns of activity utilizing various internal systems, reports and external data sources
  • Responsible for updating IDVA, KYC of our customers and their connected parties
  • Initiated and handled calibration& governance calls every month
  • Created Quality Assurance Monthly MI Dash board PPT
  • Interacted with Global policy team on streaming the QA checklist& Error categorization
  • Organizes work information to ensure accuracy and completeness.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the organization.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Cultivated interpersonal skills by building positive relationships with others.

executive, checker, trainer, quality analyst & Assist manager

HSBC
01.2014 - 02.2023
  • Taken over different roles as a checker, trainer, team coordinator, assistant manager within the span of 8 years
  • Ensure that the KYC, ID&V documents available for customer are in line with the regulatory requirements
  • Review alerts to identify possible patterns of money laundering, terrorist financing activity, ensuring compliance with applicable internal policies, procedures and external regulations
  • Perform research via internal and external sources, gather and analyze documentation in accordance with regulatory/KYC requirements and perform all world check and client screening
  • Escalate any sanctions or PEP hit or negative news identified on the customer to the GFCC team
  • Responsible for investigating UAR(Unusual Activity Reports) raised by front office teams (branches)while working for Australia region
  • Raising technical defects and working with technology team to resolve them
  • Managed team size of 12
  • Conduct due diligence in case of Special Category Clients, PEP, AML & Sanctioned
  • Prepare management client and HR required MIS reports
  • Reviewing/rewriting all SOP
  • Designed Training Plans, Learning Curve and Training Report Formats
  • Implementing, streamlining processes & Developing work request format for front line
  • Monitoring all types of mailboxes effectively and credit approval activities
  • Verifying and reviewing the customers KYC, FATCA and compliance
  • Contacting Relationship Managers (RMs) and Branch Managers for more information pertinent to unusual transaction activities as per procedures
  • Act as functional resource between operation and technology team on process improvements & automations
  • Completing all requests ensuring all SLAs met with 100% quality & exception are being escalated
  • Good knowledge on end-to-end KYC cycle and have idea of other processes across HSBC namely risk management, payments, sanctions & banking operations.

live chat support executive

[24]7 Customer Private LTD
02.2011 - 01.2014
  • Excellent end to end exposure on various products and issues of Sirius XM
  • Worked as SME to handle new customers, billing disputes, account management
  • Expert in minimizing average chat handling time and improve customer satisfaction for self & team
  • Contributed 2 ideas to Client in streamlining the process
  • Responsible for training, education and review/update training material and methodology
  • Implement and monitor quality measures, performance and identify training gaps
  • Handle staff issues, provide all necessary inputs to the team through timely meetings
  • Troubleshoot and track issues with resolution, generate reports as specified
  • Review and audit at least three chats per agent per week
  • Track performance versus goals on an hourly, daily, and monthly basis
  • Motivate and encourage the assigned team of associates
  • Utilize various techniques to audit individuals & identify opportunities for improvement
  • Understand Service Level Agreements of clients and ensure guidelines are met
  • Handled 3 customer live chats at a time continuously for 6 hours along with team queries
  • Handled 6 training batches which include 20 staff across all the levels.

Education

MBA (Marketing) - undefined

JBIET School of Management
04-2009

B.A - undefined

Sardar Patel Degree College
04-2006

Board of intermediary - undefined

MNR Junior College
04-2003

Board of Secondary education(SSC) - undefined

ZPHSchool

Skills

  • CDD and other banking applications
  • End to end KYC services and Banking operations
  • AML, Sanctions, Name Screening Quality checker and Quality Analyst
  • Transaction monitoring
  • Training and Team handling
  • Customer service with live chat
  • Excellent oral and/or written communication skills
  • Customer service experience with strong customer focus
  • Excellent team player and Strong multi-tasking skills
  • Strong analytical and troubleshooting skills
  • Ability to work in a fast-paced environment
  • Lead, train, decision making, Quick learner and self-driven
  • Flexible working in various shifts and weekends as required by business clients
  • Holding a KYC experience of more than 7 years
  • Quality Assurance
  • Strategic Planning
  • Reviewing Performance
  • Staff Training
  • Team Motivation
  • Project Management
  • Orientating and Training
  • Shrink Minimization
  • Transaction Monitoring
  • Negotiation and Conflict Resolution
  • Time Management
  • Promotional Planning
  • Customer Service and Satisfaction
  • Staff Supervision

Accomplishments

  • Automation of Admin Forms: Created a template in outlook with the necessary subject and body which saved lot of time and reduces the manual entry which saved 19 hours per month.
  • Convinced onshore and migrated queues for reduced draw down advances time and saved 2 staff.
  • Automated Invoice in LOTUS NOTES and saved 2 staff work especially on month ends.
  • Simplified the reconciliation, workflow, and quality checklist to save 4 staff.
  • Idea given for unused fee calculation tool to save 2 hours on each request.
  • Received Best trainee, trainer & multiple Top Performer awards.
  • Handled 8 training batches which include around 40 staff across all the levels.
  • Continuous excellent feedback from the management for promptly acting.

Work Preference

Work Type

Full Time

Location Preference

HybridOn-Site

Important To Me

Work-life balanceCompany CultureCareer advancementPersonal development programs

Timeline

Assist Manager – Quality Reviver

TCS
03.2023 - Current

executive, checker, trainer, quality analyst & Assist manager

HSBC
01.2014 - 02.2023

live chat support executive

[24]7 Customer Private LTD
02.2011 - 01.2014

MBA (Marketing) - undefined

JBIET School of Management

B.A - undefined

Sardar Patel Degree College

Board of intermediary - undefined

MNR Junior College

Board of Secondary education(SSC) - undefined

ZPHSchool

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Krishna Kammari