Summary
Overview
Work History
Education
Skills
Languages
References
Accomplishments
Timeline
Generic
Krishna Konwar

Krishna Konwar

siliguri,West Bengal

Summary

With a robust background in restaurant management and a strong focus on team leadership, I bring a wealth of experience and a passionate commitment to enhancing customer satisfaction and operational efficiency. My expertise lies in driving sales, optimizing operations, and fostering a positive work environment to ensure outstanding service and guest experiences. I am dedicated to cultivating a culture of continuous improvement and professional development among staff, which drives both individual and organizational success. By analyzing customer feedback and adapting to industry trends, I am committed to elevating the dining experience and reinforcing brand loyalty.

Overview

21
21
years of professional experience

Work History

Team Leader (The Kitchen Restaurant)

Hyatt Regency Dubai & Galleria, Dubai
03.2019 - 12.2024
  • Drove sales growth and maximized revenue opportunities through proactive engagement and in-depth product knowledge.
  • Managed outlet operations efficiently, aligning with established concept statements for optimal performance.
  • Prepared and presented monthly P&L reports, providing comprehensive explanations to team members.
  • Conducted monthly beverage inventories, addressing discrepancies with detailed explanations.
  • Led employee training programs to enhance skill sets and ensure high service standards.
  • Executed bi-annual inventories of operating equipment, maintaining organizational accountability.
  • Consistently adhered to company policies and hotel regulations, upholding professional standards.
  • Analyzed customer feedback to continually refine and elevate service quality and guest satisfaction.
  • Monitored the workplace to ensure a secure and safe environment for staff and customers.

Team Leader (Premiere Night Club)

Hyatt Regency Dubai & Galleria, Dubai
04.2013 - 03.2019
  • Provided training to new waitstaff on proper customer service techniques and expectations.
  • Created welcoming environment by greeting guests upon arrival and providing excellent service throughout meal.
  • Maintained par stock of beverage and request accordingly.
  • Inspected dining room areas for cleanliness prior to opening or closing shifts.
  • Ensured compliance with food safety standards and sanitization regulations.

Team Leader (Italian Fine Dining Restaurant)

Hyatt Regency Dubai & Galleria, Dubai
03.2007 - 04.2013
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Guest Relation Attendant, (Waiter)

Taj Blue Diamond (The Coffee Shop)
02.2006 - 02.2007
  • Delivered exceptional guest service as a Guest Relation Attendant.
  • Demonstrated expertise in a multi-cuisine, all-day dining restaurant.
  • Addressed guest inquiries with utmost courtesy and efficiency, escalating feedback to the Supervisor as needed.
  • Vigilantly monitored operating supplies to minimize spoilage and waste, contributing to cost-efficiency.
  • Maintained immaculate cleanliness and organization in the work area, ensuring a pleasant dining atmosphere.
  • Possessed comprehensive menu knowledge, adept at recommending food and beverage pairings and upselling items.
  • Showcased versatility and adaptability by performing duties across various outlets when required.
  • Committed to providing courteous, professional, and flexible service consistently.

Guest Relation Attendant (Waiter)

Taj Residency Ummed, (Narmada Indian Fine Dining)
04.2004 - 01.2006
  • Participated punctually in daily briefings, aligning with team objectives.
  • Collaborated with the Chef-In-Charge to meet and exceed guest culinary expectations.
  • Actively solicited guest feedback to enhance food quality and service excellence.
  • Maintained detailed guest history records to personalize and improve service delivery.
  • Analyzed verbal feedback to continually refine service standards and guest satisfaction.
  • Managed cashier responsibilities with integrity during shift.

Education

03 Years Diploma - Hotel Management, Catering Technology and Applied Nutrition

Durgapur Society of Professional Studies
01.2004

Intermediate (10+2) - undefined

Assam Higher Secondary Education Council
01.2000

Matriculation - undefined

Secondary Education Board of Assam
01.1998

Skills

  • Attention to detail
  • Time management
  • Adaptability
  • Work ethic
  • Strong communication skill
  • Opera (Software)
  • Micros
  • Birchstreet
  • Iscala
  • Problem solving
  • Team work

Languages

Hindi
English
Nepali
Assamese
Bengali

References

Available upon request.

Accomplishments

  • Achieved Gold level (employee recognition programme) through guest compliment in Taj Blue Diamond.
  • Achieved silver level (employee recognition programme) through guest compliment in Taj Blue Diamond.

Timeline

Team Leader (The Kitchen Restaurant)

Hyatt Regency Dubai & Galleria, Dubai
03.2019 - 12.2024

Team Leader (Premiere Night Club)

Hyatt Regency Dubai & Galleria, Dubai
04.2013 - 03.2019

Team Leader (Italian Fine Dining Restaurant)

Hyatt Regency Dubai & Galleria, Dubai
03.2007 - 04.2013

Guest Relation Attendant, (Waiter)

Taj Blue Diamond (The Coffee Shop)
02.2006 - 02.2007

Guest Relation Attendant (Waiter)

Taj Residency Ummed, (Narmada Indian Fine Dining)
04.2004 - 01.2006

Intermediate (10+2) - undefined

Assam Higher Secondary Education Council

Matriculation - undefined

Secondary Education Board of Assam

03 Years Diploma - Hotel Management, Catering Technology and Applied Nutrition

Durgapur Society of Professional Studies

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