Krishna Kumar
Team Lead - Operations
Summary
Supportive Team Lead with 6.5 years of experience in business operations. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
7
7
years of professional experience
Work History
Team Lead
GenWorks Global Solutions
12.2023 - Current
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Client Success Associate
DiligenceVault Corporations
08.2022 - 08.2023
- Reduced churn rates by identifying at-risk clients early on and implementing targeted retention strategies.
- Acted as a liaison between clients and internal teams, effectively communicating client needs to ensure timely and successful delivery of projects.
- Maintained detailed records of client interactions and transactions to ensure continuity in future engagements.
- Supported sales efforts by participating in product demonstrations and offering insights into how our solutions could benefit prospective customers.
- Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
Analyst
BMTG Advisors India Pvt. Ltd.
05.2020 - 05.2022
- Supported company expansion efforts through careful market research and competitive landscape assessments.
- Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Process Associate
XPREZ INFOSOLUTIONS PVT. LTD.
07.2017 - 03.2020
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
- Implemented organizational strategies to maintain a clean, efficient workspace.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Collaborated with team members for enhanced process efficiency and productivity.
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
Education
B. Tech - Civil Engineering
Punjab Technical University
Chandigarh 04.2001 -
Skills
- Production Monitoring
- Schedule Management
- Regulatory Compliance
- CRM software proficiency
- Client Education
- Microsoft Power BI
- Jira Service Desk
- MS Office
- HubSpot
- Encompass
Hobbies
Movies
Travelling
Music
Timeline
Team Lead
GenWorks Global Solutions
12.2023 - Current
Client Success Associate
DiligenceVault Corporations
08.2022 - 08.2023
Analyst
BMTG Advisors India Pvt. Ltd.
05.2020 - 05.2022
Process Associate
XPREZ INFOSOLUTIONS PVT. LTD.
07.2017 - 03.2020
B. Tech - Civil Engineering
Punjab Technical University
04.2001 -
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