Summary
Overview
Work History
Skills
Certification
Disclaimer
Timeline
Generic

Krishna M

Summary

Accomplished Senior ServiceNow QA Engineer at Accenture, skilled in automating testing processes and enhancing application performance. Proficient in REST APIs and Jira, I excel in Agile environments, ensuring high-quality deliverables. My strong analytical abilities and collaborative approach drive successful project outcomes and client satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior ServiceNow QA Engineer

Accenture
03.2023 - Current
  • Company Overview: Client: NASCO Healthcare
  • Designed and executed functional and regression test cases for ServiceNow applications.
  • Created and maintained ATF test cases to automate module and workflow validations.
  • Performed integration testing using REST APIs with third-party systems.
  • Validated UI policies, business rules, and client scripts during release testing.
  • Participated in Agile sprint ceremonies and contributed to user story testing.
  • Logged, tracked, and verified defects using Jira until closure.
  • Client: NASCO Healthcare

ServiceNow QA Engineer / Test Analyst

Coforge
03.2021 - 12.2023
  • Company Overview: Client: NSW Government (DPIE)
  • Led QA activities for custom workflows and public-facing ServiceNow modules.
  • Validated access control rules (ACL) and RBAC functionality.
  • Collaborated with developers to test custom Service Portal widgets and public feedback forms.
  • Performed CMDB relationship testing and data integrity checks.
  • Conducted API testing using Postman for external system integrations.
  • Client: NSW Government (DPIE)

Software Engineer – PEGA Developer

Virtusa
02.2017 - 12.2020
  • Company Overview: Client: CITI Bank
  • Developed and maintained enterprise applications using PEGA PRPC platform.
  • Designed workflows, case types, and decision rules to automate financial transaction processing.
  • Collaborated with business analysts to gather requirements and translate them into PEGA solutions.
  • Integrated PEGA applications with external systems using REST and SOAP services.
  • Optimized PEGA rules and data pages for performance tuning.
  • Provided production support and performed root cause analysis for issues in PEGA applications.
  • Client: CITI Bank

Skills

  • ServiceNow (ITSM, ATF, Flow Designer, IntegrationHub)
  • Postman and SOAP UI
  • Jira and TestRail
  • JavaScript and Glide API
  • HTML and CSS
  • Bootstrap framework
  • Manual and integration testing
  • Regression and UAT testing
  • REST and SOAP APIs
  • JSON data handling
  • API testing methodologies
  • SQL and Oracle databases
  • Agile (Scrum) methodology
  • SDLC principles
  • Windows 7 and 10 proficiency

Certification

  • Certified Pega System Architect (PCSA)
  • Certified Pega System Senior Architect (PCSSA)
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer

Disclaimer

I hereby declare that the information provided is true to the best of my knowledge.

Timeline

Senior ServiceNow QA Engineer

Accenture
03.2023 - Current

ServiceNow QA Engineer / Test Analyst

Coforge
03.2021 - 12.2023

Software Engineer – PEGA Developer

Virtusa
02.2017 - 12.2020

Similar Profiles

CREATE PROFILE
Krishna M