Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
KRISHNA MAJI

KRISHNA MAJI

BANKURA

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate

Manipal Hospitals
Kolkata
12.2023 - Current

Emergency Admission:

  • Managed and coordinated the timely admission of emergency patients, ensuring proper documentation and compliance with hospital protocols.
  • Collaborated with medical staff, patients, and their families to facilitate smooth admission processes during critical situations.
  • Managed billing inquiries and concerns from patients and insurance providers, ensuring prompt resolution and customer satisfaction.

OPD Billing for Doctors and Tests:.

  • Managed billing operations for outpatient services, overseeing the billing processes for doctor consultations and diagnostic tests.
  • Utilized billing software to accurately process invoices for OPD visits, ensuring timely submission of claims to insurance providers.
  • Coordinated with healthcare providers and diagnostic labs to reconcile billing information, facilitating smooth billing cycles and revenue generation.
  • Conducted regular audits of OPD billing records to identify discrepancies and discrepancies, implementing corrective measures to improve billing accuracy and compliance.

.

Patient Relation Executive

Medijourn Solutions Private Limited
09.2022 - 11.2023
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access
  • Anticipated and tracked operational data
  • Established and implemented departmental policies, goals and objectives
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Op & IP Patient Coordination
  • VIP patient handholding
  • Handling Payouts
  • Crisis Management.

Education

MBA - Marketing

Bengal Institute of Business Studies
Kolkata, India
09.2026

BBA - Hospital Management

NSHM College Of Management And Technology
Durgapur, India
09-2023

Skills

  • Cash Handling
  • Computer Skills
  • Management Support
  • Preparing reports
  • Relationship Building
  • Service assistance

Certification

A study on Out Patient Operations in Apollo Hospital, Chennai, at the International Patient Services Department.

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Associate

Manipal Hospitals
12.2023 - Current

Patient Relation Executive

Medijourn Solutions Private Limited
09.2022 - 11.2023

MBA - Marketing

Bengal Institute of Business Studies

BBA - Hospital Management

NSHM College Of Management And Technology
KRISHNA MAJI