Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PERSONAL SKILLS
Timeline
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Krishna Mallarapu

Jaipur

Summary

Results-oriented professional with over 6 years of progressive experience in customer service, quality analysis, and team leadership within the Amazon process at Teleperformance, Jaipur. Demonstrated expertise in people management, process improvement, quality monitoring, and performance optimization. Proven track record of leading high-performing teams, enhancing customer satisfaction, and ensuring compliance with organizational standards. Proficient in Excel, reporting, and client communication, with a strong ability to deliver consistent results and drive operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Team Leader

Teleperformance
05.2025 - Current
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Coordinated inventory management, optimizing stock levels for operational efficiency.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Helped set and manage objectives for quality, productivity and compliance.

Quality and Identity process

Teleperformance
06.2023 - 05.2025
  • Review and complete the audits for selling partner who provided the negative responses.
  • Joined QA team in the adoption of reducing the negative responses from selling partners.
  • Devised and executed process defects in the name of additional research opportunities test strategies for every 02 months, improving product quality by 30%.
  • Collaborated with sites that manage same process to refine project scopes, ensuring alignment with customer needs and successful deployment for major clients.
  • Implemented continuous integration practices, resulting in a 15% decrease in negative responses and increasing the selling partner experience post-release.
  • Drove the adoption of performance testing blurb modification that improved system reliability by 25%.
  • Mentored junior QA analysts, enhancing team productivity and reducing onboarding time by two weeks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Expert

Teleperformance
02.2019 - 06.2023
  • Resolving the issues for selling partner within 16 minutes as AHT.
  • Making sure selling partner query or issue is resolved and contact should not be reopened.
  • Handling interval as we need make deliver particular amount of contacts need to be disposed in every 30 minutes.
  • Guiding new employees through andon mechanism.

Education

Bachelor of Science - Mechanical Engineering

Kalinga University
06.2018

Skills

  • Strong analytical skills
  • Attention to detail
  • Communication skills
  • Documentation skills
  • Quality Assurance
  • Attention to Detail
  • Process Improvement
  • Root Cause Analysis
  • Documentation Management
  • 07 QA Tools
  • Operational excellence
  • Verbal communication

Certification

Excel for Beginners

Project Management

Master Data Analytics in Excel

LANGUAGES

English
Hindi
Telugu

PERSONAL SKILLS

  • Communication
  • Motivation to learn
  • Result-oriented
  • Analytical mind
  • Enthusiasm & optimism
  • Critical Thinking

Timeline

Operations Team Leader

Teleperformance
05.2025 - Current

Quality and Identity process

Teleperformance
06.2023 - 05.2025

Customer Expert

Teleperformance
02.2019 - 06.2023

Bachelor of Science - Mechanical Engineering

Kalinga University

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Krishna Mallarapu