KRISHNA MANOJA JANGALA
Summary
Results-driven technical leader with 11.5 years of Salesforce experience in delivering enterprise-scale solutions across AI, Data Cloud, Slack, and multi-cloud architectures. Expertise in designing and deploying Salesforce Data Cloud solutions, specializing in AI solution design, enterprise integrations, and data modeling. Collaborates effectively with cross-functional teams to drive AI solutions from discovery to production deployment.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Consumption Value Senior Manager
Salesforce.com India Pvt. Ltd
06.2025 - Current
- Developed enterprise consumption strategy for all Indian accounts, directing cross-functional teams to enhance adoption and optimization of Data360 and Agentforce solutions.
- Design enterprise AI solutions using Salesforce Agentforce and Data Cloud to solve customer business problems.
- Lead technical discovery workshops to translate business requirements into deployable AI agent architectures.
- Develop Data Cloud architectures integrating customer data from Salesforce, Snowflake, Databricks, and external systems.
- Perform use case sizing, credit estimation, architecture validation, and production readiness reviews.
- Collaborated with enterprise architects, engineering teams, and executives to ensure effective solution deployment.
- Created dashboards to track AI adoption, consumption metrics, business KPIs, and customer outcomes.
- Provide structured feedback to Product Engineering on customer adoption blockers, platform limitations, and enhancement opportunities.
Technical Success Architect
Salesforce.com India Pvt. Ltd
12.2023 - 05.2025
- Led API integration design across Salesforce Platform, Slack, external systems, and customer applications.
- Designed scalable multi-cloud architectures involving Sales Cloud, Service Cloud, Data Cloud, Experience Cloud, and Slack.
- Advised customers on CI/CD, DevOps, release automation, API governance, and platform security to enhance system reliability and compliance.
- Collaborated with customer architects to deploy production-grade enterprise solutions, facilitating successful implementation and operational stability.
- Designed enterprise Slack architectures integrating APIs, authentication, and enterprise workflows.
- Conducted production architecture reviews, ensuring alignment with enterprise customer needs and best practices.
- Collaborated with Product Engineering to troubleshoot complex production issues.
Technical Account Manager
Salesforce.com India Pvt. Ltd
08.2022 - 11.2023
- Led technical delivery for strategic enterprise customers.
- Facilitated architecture workshops on authentication, integrations, APIs, and platform extensibility to enhance customer understanding and implementation.
- Collaborated with customer engineering teams to address and resolve production architecture challenges, ensuring system reliability.
- Enabled adoption of new Salesforce platform capabilities through hands-on technical training, empowering teams to leverage advanced features.
Senior Developer Engineer
Salesforce.com India Pvt. Ltd
02.2020 - 07.2022
- Developed internal tooling that streamlined troubleshooting processes, reducing resolution time.
- Collaborated with engineering to resolve production defects, enhancing system stability.
- Conducted root cause analysis to enhance platform reliability, addressing critical issues proactively.
- Debugged complex enterprise platform issues.
- Investigated API behaviors, platform internals, metadata, and automation.
- Wrote Apex, SOQL, and automation for customer issues.
Developer Engineer
Salesforce.com India Pvt. Ltd
08.2016 - 01.2020
- Resolved 27% of critical production issues through collaboration with product and engineering teams, improving product functionality by 10%.
- Delivered Tier 2 support for Salesforce products, resolving customer cases related to Sales Cloud, enhancing customer satisfaction by addressing critical issues effectively.
- Contributed to knowledge base, sharing best practices and leading workshops to elevate technical skills of support teams.
- Participated in the hiring process as a technical panel member, assessing candidates for technical expertise and cultural fit.
Software Engineer
Kairos Technologies
07.2014 - 07.2016
- Connected Salesforce to external systems using Salesforce APIs.
- Tracked customer data, interactions, and activity using Salesforce Service Cloud, enhancing customer service.
- Debugged software and hardware issues, creating detailed bug reports for software development teams.
Education
B.Tech. - Electrical & Electronics Engineering
Jawaharlal Nehru Technological University
Kakinada05-2014
Skills
- Data Cloud & AI Use Case Development
- Enterprise Multi-Cloud Architecture
- Consumption Strategy
- Business Value Assessment
- Business Case & ROI Development
- Cross-Functional Leadership
- Stakeholder management
- Executive Stakeholder Engagement
Certification
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Slack Admin Certification
- Slack Consultant Certification
- Salesforce AI Associate
- Salesforce B2C Commerce Developer
Accomplishments
- FY26 Achievers Club award
- Led 50+ customer technical workshops on Agentforce, Salesforce Data Cloud, Slack, APIs, and enterprise integrations, helping customers accelerate AI adoption.
- Architected enterprise Data Cloud solutions including data ingestion, identity resolution, segmentation, activation, and consumption estimation for Fortune 500 organizations.
Timeline
Consumption Value Senior Manager
Salesforce.com India Pvt. Ltd
06.2025 - Current
Technical Success Architect
Salesforce.com India Pvt. Ltd
12.2023 - 05.2025
Technical Account Manager
Salesforce.com India Pvt. Ltd
08.2022 - 11.2023
Senior Developer Engineer
Salesforce.com India Pvt. Ltd
02.2020 - 07.2022
Developer Engineer
Salesforce.com India Pvt. Ltd
08.2016 - 01.2020
Software Engineer
Kairos Technologies
07.2014 - 07.2016
B.Tech. - Electrical & Electronics Engineering
Jawaharlal Nehru Technological University