1. As the Subject Matter Expert (SME) for the servicing module within the Online Banking platform, I possessed in-depth knowledge of numerous use cases. Combining my strong understanding of banking domain processes and procedures with technical expertise, I was equipped to swiftly address any issues or challenges that arose, ensuring quick turnaround times and effective problem resolution.
2. During my tenure in the US on a long-term L1 assignment, I capitalized on my extensive domain knowledge and technical proficiency in Digital Banking, particularly within the Servicing module. Leading a significant initiative, I spearheaded the migration of the Servicing platform across the US and EGS (Enterprise Global Services). This endeavor involved transitioning over 40+ use cases from Servicing 1.0 to Servicing 2.0, showcasing my adeptness in managing complex transformations and delivering impactful solutions at scale.
3. Independently executed a multitude of medium to extra-large projects within the Servicing modules, including Servicing migration, Online Claims, and Account Switch. These initiatives showcased my capability to lead complex endeavors from conception to completion, ensuring seamless integration and optimal functionality within the digital banking ecosystem.
4. Conducted code reviews and design evaluations, ensuring adherence to best practices, standards, and architectural principles.
5. Recognizing the need for modernization, spearheaded a proof of concept (POC) initiative to migrate the legacy Servicing 1.0 module, operational for the past decade on WebLogic servers, onto Tomcat servers. This strategic move not only significantly reduced build times but also slashed maintenance costs associated with WebLogic. The successful execution of the POC validated the feasibility and benefits of transitioning the M2 modules to Tomcat servers, paving the way for enhanced efficiency and scalability within the digital infrastructure.
8. Effectively orchestrated the migration of all legacy Servicing Use cases from Struts Framework to Spring Framework within an exceptionally condensed timeframe, minimizing defects and ensuring a smooth transition. This achievement demonstrates adept project management skills and a commitment to delivering high-quality solutions promptly.
9. Played a pivotal role in various Proof of Concept (POC) initiatives, including implementing a Selenium suite to comprehensively test all use cases during the Servicing migration. Additionally, led the POC for introducing the upload feature in the Claims module, marking the first instance on the Servicing platform where customers could seamlessly upload supporting documentation. Further, spearheaded POCs for Virtual accounts, DocuSign integration, and eUpload feature, enabling customers to conveniently submit necessary documentation. These endeavors underscore my commitment to innovation and enhancing user experiences within the digital banking domain.
11. Provided mentorship to numerous team members and new recruits, offering guidance and support in both technological advancements and domain-specific knowledge. This commitment to mentorship facilitated the professional growth and development of individuals within the team, fostering a culture of continuous learning and expertise enhancement.
12. Extensive experience in Jenkins and the build process, overseeing seamless integration and deployment workflows to ensure efficient and reliable software delivery. This includes configuring and managing Jenkins pipelines, orchestrating automated builds, running tests, and deploying artifacts to various environments. Additionally, adept at troubleshooting build failures and optimizing build performance to streamline development processes.
13. Successfully spearheaded critical projects including:
- Account Switch
- DDTV (Debit Digital Transaction Verification): Managed a highly complex project with approximately 8-9 middleware dependencies
- Account Closure
- Online Claims
- Account Access Manager
- SSEP (Secure Session Enabled Program) migration
- Struts to Spring Migration
- WebLogic to Tomcat migration
- Servicing 1.0 to Servicing 2.0 Migration
- Contributed to the development of the Messenger App
- eGain migration
These projects showcase my ability to navigate intricate challenges and deliver impactful solutions across various domains.
