Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
SalesAssociate
Krishna Mohan

Krishna Mohan

Business Development Manager
Darbhanga,Bihar

Summary

Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities. Business Development Manager skilled in growing sales and improving stakeholder relations.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

CSA

Aegis Bpo Ltd
Gurgaon
04.2013 - 03.2015
  • Connected with customers by listening to concerns and answering questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Generated customer service reports to track customer satisfaction.
  • Maintained and managed customer files and databases.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.

Operations Supervisor

E-Com Express Pvt Ltd
Darbhanga
06.2015 - 03.2018
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Organized warehouse space and planned layouts to allow for maximum storage capabilities.
  • Reviewed order data to verify transactions and shipping dates.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Created policies based on performance data analysis to reduce costs and maintain efficiency.
  • Processed orders by due dates to enable on-time delivery to customers.
  • Assisted auditors of vendor invoices and month-end finance accruals.
  • Trained, scheduled and evaluated Number employees.
  • Documented shipment receiving information in Software.
  • Improved efficiency by Number% through employee management, workflow evaluations and monitoring procedures.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
  • Verified effective and timely implementation of operational goals by prioritizing tasks.
  • Directed shipping and receiving of wide range of products daily.
  • Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored logistics performance and identified improvement opportunities.

Team Leader

Instakart Services Pvt Ltd
Darbhanga
04.2018 - 02.2019
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Followed company policies and procedures during shift.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Inspected truck prior to delivery, checking for proper stowage of packages.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
  • Logged delivery information in tracking systems to enable real-time delivery status.
  • Verified package information to check for accuracy and completeness.
  • Utilized GPS navigation systems to navigate faster routes.
  • Contacted customers to confirm delivery details and locations.
  • Processed payments and handled cash transactions to secure proper compensation.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Tracked delivery status and updated customers for expected delivery time.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Delivered packages to customer doorsteps and business offices.
  • Obtained signatures for delivery documents and packages.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Communicated with dispatch and customers for accurate delivery information.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Maintained database systems to track and analyze operational data.

Business Development Manager

Kalahanu Bothra Marketing Pvt Ltd
Darbhanga
09.2019 - 03.2020
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Utilized software to automate customer communication and order fulfillment.
  • Negotiated terms with suppliers to secure discounts and promotional opportunities.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Established relationships with suppliers to increase online product offerings.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Improved monthly sales with successful marketing, sales and customer relations approaches.
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Developed relationships with suppliers to facilitate timely delivery of products.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Established and maintained e-commerce website to promote and sell products.

Business Development Manager

Sakshi Enterprises
Darbhanga
07.2020 - Current
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Answered customer questions and provided detailed product information.
  • Maintained stockroom records and generated reports for management.
  • Created pricing schedules and determined discount rates.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Operated delivery vehicles safely and efficiently.
  • Completed daily pre- and post-trip vehicle inspections.
  • Processed customer payments and kept accurate financial records.

Education

Bachelor Of Arts - Economics

Lalit Narayan Mithila University
Darbhanga
04.2014 - 04.2018

10th - All Sub

S N High School
Baheri
04.2006 - 05.2008

10+2 - Accounting

NIOS
National Institute Of Open School
04.2010 - 06.2012

Skills

Relationship building and rapport

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Certification

Advance Diploma in Computer Application

Interests

Cricket

Music

Cooking

Movie

Nobel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Business Development Manager

Sakshi Enterprises
07.2020 - Current

Business Development Manager

Kalahanu Bothra Marketing Pvt Ltd
09.2019 - 03.2020

Team Leader

Instakart Services Pvt Ltd
04.2018 - 02.2019

Operations Supervisor

E-Com Express Pvt Ltd
06.2015 - 03.2018

Bachelor Of Arts - Economics

Lalit Narayan Mithila University
04.2014 - 04.2018

CSA

Aegis Bpo Ltd
04.2013 - 03.2015

Advance Diploma in Computer Application

05-2011

10+2 - Accounting

NIOS
04.2010 - 06.2012

10th - All Sub

S N High School
04.2006 - 05.2008

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Krishna MohanBusiness Development Manager