Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
KRISHNA MURARI

KRISHNA MURARI

Sitamarhi

Summary

I am a business analyst with holistic knowledge of software development and design. I am also experienced in coordinating with stakeholders, documentation, and delivery of projects. Seek opportunity to transform company practices into effective operations

Overview

7
7
years of professional experience

Work History

Deputy Manager (Business Analyst)

Lighthouse Learning Pvt Ltd
01.2022 - Current
  • ZOHO CRM implementation for COCO, B2B.
  • Zoho Analytics, Zoho Desk, Zoho campaign Implementation.
  • LSQ CRM Implementation for B2C.
  • Meritto CRM Implementation for Heritage Group of Schools.
  • astTECS Dialer Implementation for B2C call center within organization.
  • BM Visit App, Safety Security App, AOP & School Management App Implementation.
  • Expertise in full software life-cycle implementation, UAT, go-live assistance. Managed project activities such as requirement gathering, analysis and documentation Experience in detailed requirement gathering, preparing documents, DFD diagrams, wireframes and user stories creation.
  • Worked with stakeholders to prioritize requirements based on business values, risks and constraints acting as a liaison between clients, business units and technical teams.
  • Handling all stages of project development viz. project inception, documentation, execution, testing and release.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.

Sr. Business Analyst

Maiara Technologies Pvt Ltd
08.2021 - 01.2022
  • Company Overview: (Seating Mahindra Finance HO Mumbai)
  • LOS & LMS- Handled CR & UAT Testing.
  • Manage the complete SDLC cycle of business requirements starting with BRDs -Techno- functional specifications - Development - UAT- Production release.
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
  • Improved project efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.

Assistant Manager - IT

Aavas Financiers Limited
02.2018 - 08.2021
  • Omnifin LOS & LMS System.
  • Suite CRM (Sugar CRM) Implementation for Lead creation & Customer Services.
  • DialShree Dialer implementation for call center within organization.
  • Conduct day-to-day project coordination, planning, and implementation across multiple teams.
  • Create functional and technical application documents.
  • Streamlined internal processes for increased efficiency through automation and workflow improvements.
  • Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
  • Reduced downtime by proactively identifying potential risks in the IT environment and implementing corrective actions.
  • Developed and maintained comprehensive documentation for IT systems and procedures.
  • Collaborated with cross-functional teams to identify business requirements and align technology solutions accordingly.
  • Implemented and maintained technology and software budget.

Education

B.TECH -

Rajasthan Technical University
Kota, India
07-2015

Skills

Project Management

Interests

Reading
Listen to Music

Travelling

Timeline

Deputy Manager (Business Analyst)

Lighthouse Learning Pvt Ltd
01.2022 - Current

Sr. Business Analyst

Maiara Technologies Pvt Ltd
08.2021 - 01.2022

Assistant Manager - IT

Aavas Financiers Limited
02.2018 - 08.2021

B.TECH -

Rajasthan Technical University

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