KRISHNA MURARI
Sitamarhi
Summary
I am a business analyst with holistic knowledge of software development and design. I am also experienced in coordinating with stakeholders, documentation, and delivery of projects. Seek opportunity to transform company practices into effective operations
Overview
7
7
years of professional experience
Work History
Deputy Manager (Business Analyst)
Lighthouse Learning Pvt Ltd
01.2022 - Current
- ZOHO CRM implementation for COCO, B2B.
- Zoho Analytics, Zoho Desk, Zoho campaign Implementation.
- LSQ CRM Implementation for B2C.
- Meritto CRM Implementation for Heritage Group of Schools.
- astTECS Dialer Implementation for B2C call center within organization.
- BM Visit App, Safety Security App, AOP & School Management App Implementation.
- Expertise in full software life-cycle implementation, UAT, go-live assistance. Managed project activities such as requirement gathering, analysis and documentation Experience in detailed requirement gathering, preparing documents, DFD diagrams, wireframes and user stories creation.
- Worked with stakeholders to prioritize requirements based on business values, risks and constraints acting as a liaison between clients, business units and technical teams.
- Handling all stages of project development viz. project inception, documentation, execution, testing and release.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Sr. Business Analyst
Maiara Technologies Pvt Ltd
08.2021 - 01.2022
- Company Overview: (Seating Mahindra Finance HO Mumbai)
- LOS & LMS- Handled CR & UAT Testing.
- Manage the complete SDLC cycle of business requirements starting with BRDs -Techno- functional specifications - Development - UAT- Production release.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
Assistant Manager - IT
Aavas Financiers Limited
02.2018 - 08.2021
- Omnifin LOS & LMS System.
- Suite CRM (Sugar CRM) Implementation for Lead creation & Customer Services.
- DialShree Dialer implementation for call center within organization.
- Conduct day-to-day project coordination, planning, and implementation across multiple teams.
- Create functional and technical application documents.
- Streamlined internal processes for increased efficiency through automation and workflow improvements.
- Managed IT projects from inception to completion, ensuring timely delivery within budget constraints.
- Reduced downtime by proactively identifying potential risks in the IT environment and implementing corrective actions.
- Developed and maintained comprehensive documentation for IT systems and procedures.
- Collaborated with cross-functional teams to identify business requirements and align technology solutions accordingly.
- Implemented and maintained technology and software budget.
Education
B.TECH -
Rajasthan Technical University
Kota, India07-2015
Skills
Project Management
Software Development
Agile Methodology
SQL
Requirement Gathering
Stakeholder Coordination
Customer relationship management (CRM)
Vendor relationship management
Adaptability and flexibility
Testing and use cases
Problem-solving
Documentation ie BRD, FSD, SRS, RFP, End to End Process mapping
Interests
Reading
Listen to Music
Travelling
Timeline
Deputy Manager (Business Analyst)
Lighthouse Learning Pvt Ltd
01.2022 - Current
Sr. Business Analyst
Maiara Technologies Pvt Ltd
08.2021 - 01.2022
Assistant Manager - IT
Aavas Financiers Limited
02.2018 - 08.2021
B.TECH -
Rajasthan Technical University