KRISHNA MURTHY
Chennai
Summary
Skilled Application Support Analyst keen to take ownership of post- release customer satisfaction and technical stability. Comfortable working at multiple scales of support management. Versed in both desktop and mobile platforms. Committed to providing superlative customer care via one-on-one service interactions and large-scale support policy management. Goal-driven Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 4 years of experience in Property Management Systems. Capable Analyst experienced installing and updating hardware and software systems for Lightspeed users. Review and optimize systems to meet changing demands, enhance collaboration and improve security.
Overview
7
7
years of professional experience
Work History
Data Analyst
Bounteous x Accolite
Chennai
08.2023 - 10.2025
- Developed complex SQL queries to extract data and process 1M+ records from the backend and utilized advanced Excel techniques to analyze and visualize the data, as per client requirements.
- Integrated Apache Kafka for real-time data ingestion and stream processing, enabling near real-time dashboards for business reporting.
- Executed complex SQL operations including multi-table joins, CTEs, window functions, and aggregations to extract key insights, generate detailed reports, and support comprehensive data analysis.
- Developed and maintained data pipelines using Apache Airflow for automated ETL workflows, reducing manual data processing time by 60%.
- Created reusable SQL templates and dynamic queries to standardize reporting and enhance query efficiency.
- Automated 10+ internal reports and transformed them into client-facing services, contributing to revenue growth. Reduced manual effort by 50% through automation and thorough process documentation. Also implemented automated data exports to client environments such as SFTP, S3, and Snowflake.
- Worked closely with clients to understand their requirements and the purpose behind data requests, ensuring accurate and timely data delivery.
- Performed data cleaning and transformation using PySpark's DataFrame API, including operations such as withColumn, filter, groupBy, agg, and window functions to preprocess and enrich large-scale datasets for analytics and reporting.
- Developed distributed data processing workflows using PySpark, handling large-scale datasets efficiently and also optimized Spark jobs to reduce execution time by 30% through performance tuning and partitioning strategies.
- Delivered in-depth audit reports for customer models, providing data-driven recommendations and actionable insights that enhanced model performance, accuracy, and efficiency by 30%.
Analyst-Support
TNQ Technologies Pvt.
Chennai
03.2022 - 02.2023
- Analyze application data to assess performance and uncover problems.
- Work in team environment to complete all testing activities according to schedule.
- Coordinate resolutions with development team and project managers.
- Complete root cause analysis of defects.
- Monitor data processing, quality assurance, and development activities.
- Providing production support and work on enhancements on existing multiple projects.
- Documenting the business processes, mappings and analysis of all systems at CPA.
- Uploading data through Upload utility and SQL scripts.
Product Support Specialist
IVY Mobility Solutions Pvt. Ltd.
Chennai
01.2019 - 01.2022
- Working on the report module using Microsoft SQL Server Management Studio and Microsoft Power BI.
- Creating scripts and processes for data integration and maintenance.
- Troubleshot and resolved application issues escalated from end users.
- Processed large batches of data on daily and weekly basis.
- Conducted user regression and other tests on products and components.
- Opened and documented defect tickets.
- Participated in daily, weekly, and bi-monthly status meetings.
- Integrated application software and hardware configuration changes.
- Unit testing for developed application and provide support during User acceptance test, closing defect raised in UAT phase.
- Uploading data through Upload utility and SQL scripts.
Education
Bachelor of Engineering - undefined
Crescent University
01.2017
Skills
- SQL
- PLSQL
- Unix
- SFTP
- FTP
- SSMS
- T-SQL
- SSIS
- SQL JOBS
- GRAFANA
- SQL understanding
- Basic programming knowledge
- Data processing
- Quality assurance
- Document control
- Root cause analysis
- Software release management
- Flexible schedule
- Team player
- MS Office
- MS Excel
- Remedy
- JIRA
- Confluence
- ServiceNow
Other Tools
- MS Office
- MS Excel
- Remedy
- JIRA
- Confluence
- ServiceNow
Timeline
Data Analyst
Bounteous x Accolite
08.2023 - 10.2025
Analyst-Support
TNQ Technologies Pvt.
03.2022 - 02.2023
Product Support Specialist
IVY Mobility Solutions Pvt. Ltd.
01.2019 - 01.2022
Bachelor of Engineering - undefined
Crescent University