KRISHNA O I

KOCHI

Summary

Results-oriented tech professional with over 3 years of experience in customer support, quality assurance, project coordination, and business analysis within the technology sector. Equipped with strong communication skills and a strategic mindset, seeking to drive impactful business outcomes and foster innovation in a dynamic environment.

Overview

years of professional experience

Certification

Work History

SYSTEM ENGINEER

TATA CONSULTANCY SERVICES

02.2021 - 02.2024

Managed configuration, setup, and firmware upgrades of Kronos Workforce Central (v8), improving timekeeping accuracy and operational efficiency.
Developed and optimized SQL queries and stored procedures for data retrieval and reporting tasks, aligning with client requirements.
Leveraged the Cherwell Management Tool for incident management and ticketing, enhancing service response times for customer and technical support.
Supported Kronos payroll processing and scheduling with attention to accuracy, issue resolution, and efficiency improvements.
Achieved the “Excellarate Award” for proactive task handling, and the “Team Player Award” for collaborative project involvement.

Education

MBA -

AMRITA SCHOOL OF BUSINESS

KOCHI

04-2026

B.TECH - CSE

VISWAJYOTHI COLLEGE OF ENGINEERING AND TECHNOLOGY

VAZHAKULAM

05-2020

Skills

Analytical Tools: SQL (Squirrel SQL Client), MS Azure Storage Explorer, and Azure Data Studio
Project and Workflow Management: Cherwell, Jira, ServiceNow, Confluence, GitHub

Technical expertise: Mainframe COBOL, Java, HTML, BlueZone mainframe connectivity, POSTMAN
Soft skills: Clear communication, strategic thinking, and a client-focused approach

Certification

Business Analysis Foundations - LinkedIn Learning
Agile Requirements Foundations - LinkedIn Learning
Digital Business Analytics - LinkedIn Learning
Retail Domain & Merchandising Certification - TCS
Database Management System - NPTEL/Swayam
Cloud Computing - NPTEL/Swayam

Languages

Malayalam

First Language

English

Proficient (C2)

Hindi