Krishna P

• Coordinated with Relationship Manager to review fee schedule and agreed services.
• Set up accounts in Advantage based on fee schedule and supporting documents.
• Ensured alignment between product mapping and fee schedule during account setup.
• Created templates and established UDF/Fee patterns for client accounts.
• Validated daily requests from ECRM, providing target sheets to processors.
• Tracked volume, inflow, and outflow, submitting reports to management.
• Identified and resolved setup and billing errors before transferring requests to billing team.
• Facilitated monthly error log reviews, clarifying issues with processors.

AR Billing Process

• Pulled Open Receivables data from CBS to STARS daily.
• Checked GL entries for accuracy and resolved variances promptly.
• Processed reclassification entries for changes in Line of Business.
• Posted Oracle Entries after validating financial statements.
• Received payments through Hogan application via ACH, Wire, OMP, and Lock Box.
• Applied payments accurately, conducting thorough searches when necessary.
• Followed up with fund managers regarding payment and remittance advice.
• Reviewed customer queries about payments and cash applications, ensuring timely responses.

AR Cash Application Process.

• Reviewed and responded to all customer queries regarding payments and cash applications via Oracle workflow log.
• Downloaded and formatted bank statements daily for import into Oracle across multiple countries.
• Manually applied unmatched receipts using payment advice received from customers.
• Followed up with customers for payment or remittance advice, applying adjustments accordingly.
• Retrieved payment information from websites, station reports, cheque stubs, and third-party payment platforms.
• Processed Negative Balance Reports, applying credits based on feedback from the adjustment team.
• Conducted account reconciliations and communicated with customers to resolve excess payments, adjusted credits, and duplicates.
• Provided customer service for payment issues and processed refunds efficiently.vc