KRISHNA PANDEY
BANKING PROFESSIONAL
NOIDA
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Relationship Manager
HDFC Bank Limited
Rohini, Delhi
09.2021 - Current
- Developed lucrative relationships with both new and existing clients through effective communication and find the needs and wants to the customer and fulfill there future needs.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints and provide relevant products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Junior Officer
Teleperformance Global Services Private Limited- (Axis Bank Limited)
Noida
07.2019 - 09.2021
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- To connect with customers and find and understand the needs and requirement of the customers and fulfill from unsecured loans, credit cards and general and life insurance.
- Responded to customer needs by answering questions and providing detailed information about personal loan and credit cards.
- Offered advice and assistance to customers, paying attention to special needs or wants and fulfill there needs accordingly.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Human Resources Intern
LG Electronics India Private Limited
Greater Noida
08.2018 - 12.2018
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to improve productivity and performance.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Updated and maintained employee attendance records.
Education
BBA -
Rakshpal Bahadur Management Institution- (CCSU)
Greater Noida 08.2016 - 07.2019
MBA -
Prince Institute of Innovative Technology- (AKTU)
Greater Noida 09.2022 - Current
Skills
Customer portfolio management
Timeline
MBA -
Prince Institute of Innovative Technology- (AKTU)
09.2022 - Current
Relationship Manager
HDFC Bank Limited
09.2021 - Current
Junior Officer
Teleperformance Global Services Private Limited- (Axis Bank Limited)
07.2019 - 09.2021
Human Resources Intern
LG Electronics India Private Limited
08.2018 - 12.2018
BBA -
Rakshpal Bahadur Management Institution- (CCSU)
08.2016 - 07.2019
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