Krishna Parikh
Senior Business Analyst
Ahmedabad,Gujarat
Summary
Proactive and goal-oriented professional with time management and problem-solving skills. Known for reliability and adaptability with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Senior Business Analyst
Emids
12.2022 - 05.2024
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with stakeholders to identify business needs and data sources.
- Understand the product and services thoroughly for effective communication.
- Gather & elicit client's requirements and their feedback on the product.
- Create and own responsibility for JIRA tickets for requested enhancements. Add User stories, acceptance criteria and artifacts to the created issues.
- Perform Smoke testing, basic UAT testing and raise bugs. Create User Manuals, Operational documents and Release note documents.
- Review test cases created by the QA team for front-end & back-end tasks.
- Do proper Sprint planning to achieve goals on time and deliver as committed.
- Assess how the team is performing the tasks and help them improve their processes.
- Own product issues and backlog based on understanding of product strategy and requirements.
- Work closely with the Product Manager to Manage internal stakeholder relationships: Support, Documentation, Designing, Implementation, Testing, Impact Analysis, Configuration and Gap analysis.
- Lead the requirements gathering process with end users, customer leadership, subject matter experts, and internal teams and leadership.
Senior Business Analyst
Etech Global Services
10.2021 - 07.2022
- Conduct day-to-day project coordination, planning, and implementation across multiple teams.
- Create functional and technical application documents. Perform test cases and create improvement tasks for product owners.
- Elicit requirements from stakeholders and do feasibility analysis.
- Configure the software according to client's requirement. Implement Projects including configuration, testing and QA along with UAT.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Created and distributed surveys for data collection and analysis.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Configure survey codes and modify with the help of HTML, XML, CSS scripts.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Ensured seamless system integration, conducting thorough testing and troubleshooting before final deployment.
- Improved project outcomes, conducting detailed requirement analysis sessions with stakeholders to align expectations and deliverables.
- Established clear project milestones and deliverables, ensuring timely completion of tasks and transparent communication to stakeholders.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Ensured projects were delivered within budget and timelines, closely monitoring resource allocation and adjusting plans as necessary.
Product Analyst | Software Specialist
Eclinicalworks
01.2015 - 07.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Efficiently communicated between technical support and development teams, leading to quicker bug fixes.
- Researched and identified solutions to technical problems.
- Analyze customer needs and provide them solutions. Experience in functional and technical support tickets.
- Determine product issue and identify problem source, root cause.
- Find technical resolutions by troubleshooting on issues or queries.
- Work on FHIR using APIs supporting HL7 versions.
- Regular hands on experience in Database systems - MSSQL and MYSQL.
- Connect to remote Azure servers to access JavaScript and database files.
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionality.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Identified discrepancies in source and target systems, implementing corrective actions to maintain data integrity.
- Ensured data accuracy through comprehensive quality checks and validation procedures.
- Mapped data between source systems, warehouses and target systems.
- Validated warehouse data structure and accuracy.
- Completed quality reviews for designs, codes, test plans and documentation methods.
Education
B.Tech - Computer Engineering
Silver Oak College
Ahmedabad, India05.2015
Skills
- Analytical Skills
- Business Insights
- Organized & Focused
- Phone & Email Etiquette
- Data Analysis
- Business process improvement
- Software Development Lifecycle
- Requirements Gathering
- Data Mapping
- Teamwork and Collaboration
- Multitasking
- Data and Analytics
- Documentation
- Adaptability
- Critical Thinking
- Implementation
- Client Communication
- Agile Methodology
- User Acceptance Testing
- Investigative Approach
Certification
- Business Analysis Foundations
- Building and Mapping User Stories
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Gujarati
Upper intermediate (B2)
Timeline
Senior Business Analyst
Emids
12.2022 - 05.2024
Senior Business Analyst
Etech Global Services
10.2021 - 07.2022
Product Analyst | Software Specialist
Eclinicalworks
01.2015 - 07.2021
B.Tech - Computer Engineering
Silver Oak College
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Flexible work hoursCompany CultureHealthcare benefitsWork from home optionCareer advancementWork-life balanceSimilar Profiles
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