Krishna Patel
Ahmedabad
Summary
Maintained organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and strong work ethic.
Overview
5
5
years of professional experience
Work History
Office Clerk
Provio Solutions LLP
08.2022 - Current
- Addressed customer service enquires quickly and accurately
- Built report with customers through courteous and professional communications
- Established warm and friendly rapport whilst interacting with customers via phone, email and on live chat
- Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships
- Input customer information, call notes and personal data onto internal database
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Provided an extensive background on product specifications, usability, prices and other details when requested by customers
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Responded to customer emails, letters, and phone calls within company's communication targets
- Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries
- Resolved customer queries over phone and by email.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Sales Associate
C. M. GAIKWAD
01.2019 - 02.2020
- Collaborating with the marketing Team, internal teams, clients, and partners on marketing strategy
- Helping identify marketing trends and key opportunities for innovation
- Learning and working with various types of software for digital marketing
- Working closely with sales and marketing department
- Creating marketing materials such as white papers, case studies, and presentations
- Giving presentations
- Maintaining a marketing database
- Providing administrative support to the marketing and sales team
- Preparing, formatting, and editing a range of documents
- Understanding company product and brand
- General office duties.
Education
Diploma in Electrical Engineering -
01.2015
SSC -
01.2011
Skills
- Data Entry
- Record preparation
- Records Management
- Data Management
- File Maintenance
- Billing and coding
- File Organization
- Records administration
- Schedule and calendar management
- Bookkeeping
Languages
ENGLISH
HINDI
GUAJARATI
Timeline
Office Clerk
Provio Solutions LLP
08.2022 - Current
Sales Associate
C. M. GAIKWAD
01.2019 - 02.2020
Diploma in Electrical Engineering -
SSC -
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