Krishna Patel
Sales Professional
Mumbai
Summary
Strategic sales leader with 5+ years of progressive experience driving multimillion-rupee revenue growth in luxury real estate and premium hospitality sectors. Specialized expertise in high-net-worth client acquisition and retention, with demonstrated success in revitalizing underperforming revenue streams and establishing new market verticals. Adept at leading cross-functional teams, developing innovative sales strategies, and implementing data-driven processes that deliver exceptional ROI. Committed to translating market insights into sustainable revenue opportunities that consistently exceed organizational objectives.
Career Journey: Evolved from customer service excellence in international BPO operations (AT&T, EasyJet) to luxury hospitality sales leadership (IBFW Hospitality) and currently spearheading ultra-premium real estate portfolio management (Kalpataru Limited). This three-industry transition demonstrates adaptability, consultative selling mastery across diverse client profiles, and proven ability to translate relationship management principles into high-stakes, multimillion-rupee transactions.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Senior Executive - Ultra Luxury & NRI Sales (SoBo Portfolio)
Kalpataru Limited
Mumbai
07.2025 - Current
- Elevated to handle flagship, ultra-premium properties across Kalpataru's most prestigious portfolio
- Orchestrating sales strategy for Kalpataru's entire portfolio of 26 live projects spread across 9 cities including Mumbai, Pune, Noida, Hyderabad, Nagpur, and tier-1/2 markets
- Managing ultra-luxury developments Kalpataru Prive (Altamount Road), Kalpataru Azuro (Nepean Sea Road), and Kalpataru Oceana (Prabhadevi), along with other marquee South Mumbai projects
- Successfully closing transactions ranging from ₹50 lakhs (emerging markets) to ₹50+ crores (ultra-luxury SoBo), demonstrating versatility across diverse market segments and client profiles
- Built and activated international channel partnerships across UAE, UK, Singapore, and USA for NRI acquisitions, generating qualified pipeline exceeding $2M+ equivalent
- Energized relationships with Regional Channel Partners (RCPs) specifically tailored for NRI market penetration, creating sustainable high-quality lead flow
- Played instrumental role in go-to-market strategy, sales activation, and partnership coordination for high-profile Worli and Lokhandwala project launches
- Architected comprehensive client journey management system enabling channel partners to deliver seamless remote transaction experiences, significantly improving closure rates and partner satisfaction
- Delivering bespoke white-glove advisory to UHNIs with focus on emotional legacy, long-term asset preservation, lifestyle positioning, and generational wealth through elite storytelling and deep market understanding
- This role represents the culmination of strategic progression across Kalpataru's premium business arms: (1) Membership strategy (KL Aria & Amoda Reserve), (2) NRI sales (Western Suburbs), (3) Ultra-luxury residential (South Mumbai) - demonstrating proven adaptability, internal leadership confidence, and deep client orientation.
- India's Leading Luxury Real Estate Developer | Mumbai, India
Senior Executive - NRI Sales (Western Suburbs)
Kalpataru Limited
Mumbai
06.2025 - 07.2025
- Focused on NRI sourcing for western suburb residential projects from Mira Road to Bandra through channel partner development and direct lead management
- Successfully managed entire sales lifecycle for international clientele, aligning investment logic with emotional decision-making frameworks
- Built and nurtured strong referral ecosystem driven by service excellence, market insight, and cultural understanding of NRI buyer psychology
- Pioneered channel partner enablement frameworks that were subsequently adopted across the broader sales organization
Senior Executive - Membership Sales & Strategy
Kalpataru Limited
Mumbai
04.2025 - 06.2025
- Spearheaded design of premium membership plans for Amoda Reserve (Lonavala) and KL Aria (Karjat) - gated luxury townships targeting affluent homebuyers
- Conducted competitive benchmarking and curated holistic experiential offerings (tennis, wellness, gym, etc.) to enhance member retention and exclusivity perception
- Collaborated seamlessly across branding, marketing, and operations teams to ensure high-impact launch strategy tailored for HNIs and elite buyers
- Projected annual revenue: ₹1.5 Cr+ per project, establishing new high-margin vertical for outstation luxury developments.
- India's Leading Luxury Real Estate Developer | Mumbai, India
Senior Executive - Sales
IBFW Hospitality Pvt Ltd
Mumbai
09.2023 - 03.2025
- Promoted to Senior Executive within 12 months for exceptional performance and leadership potential
- Led membership sales division as additional revenue stream, generating ₹4 Cr+ annually and exceeding aggressive targets by 30% with only a 2-person lean team
- Orchestrated complete brand repositioning and strategic revival of previously underperforming Aamby Valley Golf Club, transforming it into ₹2 Cr+ annual revenue generator targeting exclusive UHNI segment
- Managed high-touch HNI/UHNI client relationships achieving 95% retention rate while increasing average transaction value by 25% through consultative engagement
- Developed and executed integrated cross-selling strategies across B2B, B2C, banquet, and corporate segments, driving 22% revenue growth from existing account base
- Implemented sophisticated referral-based acquisition system that reduced client acquisition costs by 25% while significantly improving lead quality and conversion rates
- Supported luxury hospitality sales initiatives and premium client engagement, contributing to consistent revenue growth
- Maintained high client satisfaction through relationship excellence and attentive service delivery.
- Hotel Sahara Star & Aamby Valley City | Mumbai, India
Executive - Sales
IBFW Hospitality Pvt Ltd
Mumbai
05.2022 - 09.2023
- Led membership sales division as additional revenue stream, generating ₹4 Cr+ annually and exceeding aggressive targets by 30% with only a 2-person lean team
- Orchestrated complete brand repositioning and strategic revival of previously underperforming Aamby Valley Golf Club, transforming it into ₹2 Cr+ annual revenue generator targeting exclusive UHNI segment
- Managed high-touch HNI/UHNI client relationships achieving 95% retention rate while increasing average transaction value by 25% through consultative engagement
- Developed and executed integrated cross-selling strategies across B2B, B2C, banquet, and corporate segments, driving 22% revenue growth from existing account base
- Implemented sophisticated referral-based acquisition system that reduced client acquisition costs by 25% while significantly improving lead quality and conversion rates
- Supported luxury hospitality sales initiatives and premium client engagement, contributing to consistent revenue growth
- Maintained high client satisfaction through relationship excellence and attentive service delivery.
- Hotel Sahara Star & Aamby Valley City | Mumbai, India
Senior Customer Service Associate - Voice
Teleperformance
Mumbai
01.2022 - 04.2022
- Managed complex service operations for premium airline clientele, consistently maintaining 95% customer satisfaction rating
- Specialized in high-stakes conflict resolution and complaint management for international clients with diverse cultural backgrounds
- EasyJet Airlines - UK Process
Customer Service Executive - Outbound
AT&T Solutions
Mumbai
01.2020 - 12.2021
- Consistently ranked in top 5% performers for Medicare benefits and insurance sales across large team of 100+ representatives
- Achieved 35% higher upsell conversion rate than team average through consultative selling approach and effective objection handling
- Developed foundational skills in relationship management and consultative sales
- AT&T Solutions
Education
MBA - Entrepreneurship
Amity University Online
01.2026
Bachelor of Commerce (B.Com) - undefined
Thakur College of Science & Commerce
Mumbai01.2022
High School Diploma -
Mithibai College
Mumbai 04.2001 -
Skills
- HNI/UHNI Consultative Selling & Relationship Management
- Strategic Leadership & Business Development
- Luxury Portfolio & P&L Management
- Operations & Analytics, CRM Strategy Implementation
- Data driven Decision Making & Cross-Functional Collaboration
- CRM Strategy Implementation
- Executive-Level Negotiations & Key Account Retention
- Market Repositioning & Revenue Diversification
- Growth Strategy Formulation
- Sales Process Optimization & Performance Metrics
Strategic Business Achievements
- Premium Revenue Generation: Engineered sales strategy delivering ₹4 Cr+ annual revenue through luxury club memberships, achieving 130% of target with a lean team of two executives.
- Market Repositioning: Revitalized Aamby Valley Golf Club, penetrating exclusive UHNI market segment via targeted brand positioning.
- Asset Revitalization: Transformed underperforming business unit into ₹2 Cr annual revenue stream through strategic pricing and exclusive member benefits.
- New Vertical Development: Developed premium membership initiative for real estate projects, creating high-margin revenue opportunities, mainly in outstation cities that lack high-end club memberships.
- Client Ecosystem Creation: Designed referral-based acquisition system, reducing client acquisition costs significantly by 25% and improving lead quality.
Professional Development
- Generative AI Mastermind Course, Outskill, Advanced AI Applications in Business Strategy & Sales Automation
- Strategic Sales Leadership: Activating Rainmakers, Hospitality Training Institute, Certificate of Achievement
Timeline
Senior Executive - Ultra Luxury & NRI Sales (SoBo Portfolio)
Kalpataru Limited
07.2025 - Current
Senior Executive - NRI Sales (Western Suburbs)
Kalpataru Limited
06.2025 - 07.2025
Senior Executive - Membership Sales & Strategy
Kalpataru Limited
04.2025 - 06.2025
Senior Executive - Sales
IBFW Hospitality Pvt Ltd
09.2023 - 03.2025
Executive - Sales
IBFW Hospitality Pvt Ltd
05.2022 - 09.2023
Senior Customer Service Associate - Voice
Teleperformance
01.2022 - 04.2022
Customer Service Executive - Outbound
AT&T Solutions
01.2020 - 12.2021
High School Diploma -
Mithibai College
04.2001 -
Bachelor of Commerce (B.Com) - undefined
Thakur College of Science & Commerce
MBA - Entrepreneurship
Amity University Online