KRISHNA PRASAD
Deputy Manager - Business Excellence
Bengaluru,Karnataka
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Deputy Manager of Operations Excellence
Aakash Educational Services Private
Bengaluru
11.2022 - Current
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
- Oversaw daily operations of department, ensuring maximum productivity and adherence to company policies.
- Responsible for developing policies and procedures for Operational processes, and ensuring that they are communicated effectively to all stakeholders
- Responsible for conducting training and awareness programs for Operational processes, to ensure that all stakeholders understand their roles and responsibilities
- Gather suggestions shared by stakeholders and implement same while driving pilot
- Performed Pilot on Process SOP adherence across south Branches on key operational KPIs were
- Championed change management efforts, successfully driving adoption of new processes throughout organization.
- Optimized resource allocation through strategic capacity planning, balancing workload across departments.
- Introduced automation solutions that significantly reduced manual efforts and increased overall efficiency in daily operations.
- Conducted root cause analysis of recurring issues, implementing corrective actions to prevent future occurrences effectively.
- Promoted innovation culture by encouraging employees to identify areas of improvements during regular team meetings.
- Enhanced operational performance with data-driven analysis and recommendations for key stakeholders.
- Promoted innovation culture by encouraging employees to identify areas of improvements during regular team meetings
- Championed the adoption of ITIL best practices within the organization''s service desk functions, aligning processes with industry standards for optimal results.
- Leveraged ITIL framework principles to guide decision-making processes throughout each stage of problem analysis and change implementation.
Team Lead
Amazon Development Centre
Bengaluru
04.2017 - 06.2022
- Spearheaded initiatives like kaizen events which resulted in significant savings and a boost to overall profitability.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Optimized resource allocation through strategic capacity planning, balancing workload across departments.
- Developed customized training programs to elevate employee skills and drive continuous improvement culture.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Lead & developed team of 25 FTEs
- Developed, implemented, & executed performance improvement plans and stakeholder management to drive continuous improvement & employee retention
- Created & managed the estimates, project plan, project schedule, Product Analysis, resource allocation & expenses to ensure that targets are reached
- Hired and developed best, overall hired 74 senior catalog associates for organization
- Verified Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate
- Conducted Root Cause Analysis (5 Whys Analysis/ Fish Bone Analysis) and Error Trend Analysis
- Maintained cross-functional coordination across departments, Product Description team ensured effective quality management system & documentation
- Steered efficiency improvements by eliminating non-value added processes and introduced automation capabilities; analyzed key levers of the business to identify trends and proactively took action to improve efficiency and quality
- Created customized Performance Development Plans (1:1) for employees with low KPIs and helped them grow
- Suggested & organized team building activities, encouraged/motivate team participation in People Engagement activities
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Initiated performance interventions for employees such as coaching plans, verbal correctives.
- Led cross-functional teams to achieve departmental goals, fostering collaboration and teamwork.
- Analyzed key performance indicators to assess operational effectiveness and identify areas for improvement.
- Reviewed internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall performance.
Subject Matter Expert
Amazon Development Centre
Bengaluru
08.2016 - 03.2017
- Led & supervised a team of 8 FTEs supporting in Productivity, SLA and Quality development
- Complied with standards, policies and regulatory guidelines to promote customer satisfaction
- Identified issues, analyzed information and provided solutions to problems
- Addressed queries of stakeholders with guidance and corresponded updates to Lead/Manager
- Shared innovative process improvements ideas enhancing process efficiency, quality & customer experience.
- Optimized helpdesk operations by implementing ITIL best practices, streamlining support processes and improving customer satisfaction.
- Implemented ITIL best practices to optimize service delivery and drive continuous process improvement initiatives.
- Implemented ITIL best practices into daily operations, driving service quality improvements across all aspects of the department.
Sr. Associate
Amazon Development Centre
Bengaluru
04.2016 - 08.2016
- Overachieved productivity and accuracy targets for assigned audit/quality processes
- Facilitated Training/update/coaching mapping operations in capacity of SME
- Worked in Ticket management (meeting SLAs and responding/resolving tickets) environment and ensured TAT is met
- Performed assigned project components of specific audit processes & created ad-hoc operational reports, status updates on a need basis.
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
- Championed the adoption of ITIL best practices within the organization''s service desk functions, aligning processes with industry standards for optimal results.
- Ensured adherence to ITIL standards when handling incidents or implementing changes within the company''s infrastructure.
Education
Bachelor of Commerce - Business
Bangalore University
Bengaluru, India 04.2012 - 06.2014
Skills
Stakeholder Management
undefinedCertification
Lean Six Sigma Green Belt Certification
Personal Information
Date of Birth: 04/07/94
Timeline
Deputy Manager of Operations Excellence
Aakash Educational Services Private
11.2022 - Current
Team Lead
Amazon Development Centre
04.2017 - 06.2022
Subject Matter Expert
Amazon Development Centre
08.2016 - 03.2017
Sr. Associate
Amazon Development Centre
04.2016 - 08.2016
Bachelor of Commerce - Business
Bangalore University
04.2012 - 06.2014
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