Profile with an experience of 3+ years in category management, source to pay, vendor management and managing P&L of the category. An individual with a readiness to work in a challenging and ambiguous environment.
Overview
5
5
years of professional experience
Work History
Operations Manager
His Wardrobe (Family Run Business)
10.2022 - Current
Customer Acquisition: Acquired new customers through online college fest websites, participating in college/school events, and leveraging word-of-mouth references.
Supply Chain Collaboration: Formed partnerships with specialists in each manufacturing step, including designing, cutting, stitching, printing, ironing, and packaging.
Customer Experience Management: Ensured a quality customer experience by prioritizing timely deliveries and maintaining high standards in the finished product.
Vendor Management: Established relationships with strategic vendors for a seamless supply of high-quality raw materials. Also, negotiated payment terms and delivery schedules to optimize procurement processes.
Innovation & product leadership:Led R&D using a Rice Analyser Machine, providing custom solutions to enterprise customers. Spearheaded initiatives to acquire Enterprise Accounts through tailored contracts and specific product supply.
Vendor Management: Managed end-to-end Sourcing & Purchasing, including vendor selection and strategic contracts. Coordinated with internal and external stakeholders for timely payments and vendor reconciliations.
Pricing: Set category prices to meet net margin targets, responding to pricing requests.
Market Expansion: Was part of core team overseeing new cities launches(Hyderabad, Chennai, Kolkata and Ahmedabad) for the category.
Business Development Associate
Urban Company
07.2019 - 10.2019
Partnership Success: Onboarded new partners for Urban Company collaboration. Managed field partners, ensuring excellence and efficiency.
Strategic Optimization: Used Analytics tools to enhance Partner Utilization, minimizing Request Loss. Lowered Bad Client Experience (BCE) through innovative strategies.
Performance Enhancement: Improved Customer and Partner experience by retraining low-rated and underperforming partners.