KRISHNA RAJ SINGH

1: Managing 230-250 Small business and Mid-Market accounts in the USA worth 8-10k ACV per account on average

Led a pilot project to help account executives in demo calls in the capacity of a pre-sales solutions consultant to close new deals, contributing to generating AED 2,500,000 in new revenue, helping achieve a 20% increase in sales, and a 15% increase in retention.

3: Implementing solutions to client’s post-sale, helping drive adoption and set up client accounts for long-term success, retaining approximate AED 9,600,000 in total revenue
4: Finding up-sell and cross-sell opportunities in assigned account territory by using various outreach methods such as phone calls and emails and conducting discovery and demo calls. Generated AED 1,400,000 in upsell revenue

5: Collaborate with clients to integrate their software systems with Birdeye’s software, conducting in-depth analysis of their workflows and processes to ensure seamless integration and efficient utilization of resources.

6: Monitor account health and proactively reach out to clients, to increase customer satisfaction and minimize churn.

7: Facilitate cross-functional collaboration between internal teams and clients to achieve project objectives, leveraging a deep understanding of organizational structures and systems.

1: Managed 250 accounts in the USA and UK markets, with an ACV of over AED 2,250,000, achieving 90% retention

2: Identified up-sell and cross-sell opportunities and using cold calling skills for outreach, and generated AED 1,550,000 in upsell revenue

3: Consistently overachieved quota by 120-130%, with AED 50,000 per quarter on average

4: Led pilot run for Automated and Applied Payments (AAP) software initiative for 7 months. Responsible for generating over AED 3,000,000 M in total new revenue

6: Analysed high-risk and high-balance credit card accounts, developing strategies for professional dunning to maximize arrear recovery, always maintaining the highest standards of customer experience and client-business relationships in a high-pressure environment. Increased collected dollars by 15% by implementing new strategies

6: Conducted client calls holding high balance credit cards within the regulated UK Financial Conduct Authority market, utilizing strong negotiation and sales skills to bring arrears up to date, achieved 40% collection rate on overdue accounts

7: Worked collaboratively with various lines of business, strengthening partnerships, identifying opportunities, and overcoming challenges to ensure smooth operations pertaining to collection and cross-sell and up-sell efforts of financial services.

1: Engaged in outbound calls to US consumers, managing bad debt accounts. Settled debts through adept negotiation and persuasion, collecting AED 600,000
2: Consistently overachieved quarterly quota of AED 150,000 by 130%

3: Collaborated with internal legal departments to facilitate a seamless experience for consumers facing financial bankruptcy

1. Handled Inbound product inquiries, ensuring client satisfaction contributing towards 95% Customer Satisfaction

2. Provided technical assistance to enterprise accounts in the USA, engaging in upsell activities resulting in 15% increase in net revenue

3. Managed escalations and helped prevent churn, contributed to reducing churn rate by 20%
4. Offered comprehensive technical support for a U.S.-based technology firm, proactively engaging in upsell endeavours by shaping objectives, strategies, and plans to enhance customer experience and satisfaction.

1. Worked on maintaining client websites daily to ensure smooth running of operations, helped retain AED 120,000 of business

2. Collaborated with cross-functional teams to ensure timely implementation of deliverables and a win-win for clients and the organization.

3. Routine check-ins with senior leadership to identify current challenges and investigating solutions.

4. Collaborated closely with global clients, delving into their, embodying a client-centric approach to software development to deliver top notch customer experiences and achieved customer satisfaction score of 90%