•Performed KYC Due diligence/EDD/CDD/ Compliance on customer
accounts/Client on-boarding Accounts-Monitored customer accounts via internal
database.
•Analyzed customer data to identify areas of improvement and maximize
customer satisfaction.
•Performed banking, business administration, and financial tasks to ensure a five-
star service experience for clients.
•Conducted KYC formality reports on questionable accounts and transactions.
•Performed periodic reviews and reports on merchants to comply with rules,
regulations, and KYC requirements.
•Providing expert financial advice to customers
•Handling of large cash transaction.
•Solving customer issues and providing a solution within TAT.
Team Management
Customer Relationship Management
Software (CRM)
Employee training
Transaction Montioring
Coaching and Guidance
Performance Monitoring and Evaluation
Compliance reviews
Risk Assessment
Quality Assurance
Proficient in MS Office
Product training
Corporate KYC, AML
High risk account reviews
Planning and Coordination
Teamwork and Collaboration
Data Analysis
Financial and operational reporting
IRDAI CERTIFIED