Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krishna Tej Katragadda

O'fallon

Summary

With over 10+ years of experience and a proven track record at Bayer, I excel in cross-functional collaboration and strategic planning, driving product lifecycle from conception to launch. Leveraging skills in Jira and stakeholder management, I've successfully led teams to exceed goals by implementing data-driven strategies, enhancing product reach and efficiency by over 30%.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Product Manager

Technology Partners INC
Bayer
03.2022 - Current
  • Partnered with diverse departmental teams including engineering, design, marketing, sales and operations to outline product requirements.
  • Created detailed product roadmaps aligning with company objectives and client requirements.
  • Designed experiments to test new features or changes in user experience.
  • Engaged with developers at each stage of the software lifecycle ensuring seamless product delivery.
  • Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
  • Defined success criteria for each feature release and monitored results post-launch.
  • Evaluated key metrics like usage frequency, conversion percentages, and product-specific revenues.
  • Built strong relationships with third-party providers for smooth new service introductions.
  • Managed budgets for product development projects and tracked progress against timelines.
  • Ensured compliance with relevant regulations such as GDPR when developing or releasing new products or features.
  • Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
  • Conducted usability tests to identify areas of improvement in existing products.
  • Coordinated with engineers to refine product test workflows.
  • Developed trend forecasting techniques and strategy to improve product promotion and reach target demographics.
  • Compiled data, performed product reviews, and analyzed case studies to inform stakeholders.

Product Manager

Technology Partners INC
Bayer
02.2018 - 03.2022
  • Monsanto global customer service and operations teams requires a cloud-based Salesforce integrated contact center solution as a critical software to support customers in an efficient way and to measure against various metrics
  • Computer telephony integration (CTI) is a technology that allows interactions on a telephone and a computer to be integrated or coordinated
  • Salesforce Call Center enables an organization to integrate their telephony solution with Salesforce to perform routine call center functions such as screen pops, call transfers, outbound dialing etc
  • Screen pops allow your employees (i.e
  • Customer Relationship, Sales, Support) to have the caller’s information at their fingertips the moment the call arrives
  • At this point, Salesforce searches the CRM system for accounts, leads, contacts or other Salesforce objects for the telephone number
  • If the number is found, the information for that customer automatically displayed on the Salesforce screen
  • This project covers 6 regions in the World with more than 30 stakeholders
  • Implemented project’s using Agile (SCRUM) Methodologies
  • Participated with Business Stakeholders for Requirements Gathering, Business Process Management
  • Gathered requirements & Use cases from business owners to create process flow and support the functionality
  • Created call flows based on site specific requirements
  • Used Lucid Charts to visualize the call flows before development
  • Conducted & Managed Sprint Ceremonies like Planning, Backlog Grooming, Reviews & Retrospective
  • Managed the Salesforce application and tested the functionalities
  • Managed the Genesys PureCloud and Talkdesk applications as an Admin and conducted several tests for the functionalities before handing it over to the Business
  • Worked on the call flow changes in the PureCloud and Talkdesk application
  • Created & Managed Product Backlog & User Stories based on the business priority
  • Used JIRA to manage Sprint and to track the issues
  • Facilitated daily stand-ups
  • Collaborated with cross functional teams like development teams, Vendor partners to build user desired products
  • Successfully conducted workshops and JAD sessions, which helped synchronize the different stakeholders, SMEs on their objectives and helped the developers to have a clear-cut picture of the project
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
  • Created remedy tickets using BMC software for user related issues and internal requirements
  • Created and extracted reports in Business Objects as per the user requirements
  • Monthly presentation on the Sprints and for work done by the development team
  • Partnered with IT team and business clients to clarify and translate business requirements into documentation and conceptual design
  • Participated in IT testing like Unit & Functional testing to validate the functionalities from IT perspective
  • Conducted UAT with cross functional business teams to ensure the Product was aligned with business vision
  • Coordinated with Business and Development team to plan and launch deliverables by Project/Sprint Plan
  • Supported Pre & Post Go-Live Activates
  • Conducted Hypercare for the sites after Go-Live
  • Support End-User Training and documentation
  • Created dashboards with the metrics for different regions in the World
  • Involved actively Project Support activities like Defect Analysis, bug fixes and enhancements
  • Supporting and maintaining of existing applications as needed

Product Specialist

Technology Partners INC
Monsanto
05.2017 - 01.2018
  • Monsanto HR reporting plays the key role in creating reports and dashboards for the employees and their information
  • Being a product specialist, I worked on Workforce dashboards which gives the information of worker and spend to date
  • Worked on Contract Workforce Reporting model and in creating a Position Universe for different positions in Monsanto
  • Implemented project’s using Agile (SCRUM) Methodologies
  • Participated with Business Stakeholders for Requirements Gathering, Business Process Management
  • Gathered requirements & Use cases from business owners to create process flow and support the functionality
  • Conducted & Managed Sprint Ceremonies like Planning, Backlog Grooming, Reviews & Retrospective
  • Created & Managed Product Backlog & User Stories based on the business priority
  • Used JIRA to manage Sprint and to track the issues
  • Facilitated daily stand-ups
  • Collaborated with cross functional teams like development teams to build user desired products
  • Successfully conducted workshops and JAD sessions, which helped synchronize the different stakeholders, SMEs on their objectives and helped the developers to have a clear-cut picture of the project
  • Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
  • Created remedy tickets using bmc software for user related issues and internal requirements
  • Created and extracted reports in Business Objects as per the user requirements
  • Monthly presentation on the Sprints and for work done by the development team
  • Created monthly dashboards based on the employee headcount and other action items (gender, age, education level, new hires, leavers, no of openings, number filled and many more)
  • Worked on the SAP NetWeaver to verify at the information of employees of the company with the reports generated
  • Partnered with IT team and business clients to clarify and translate business requirements into documentation and conceptual design
  • Participated in IT testing like Unit & Functional testing to validate the functionalities from IT perspective
  • Conducted UAT with cross functional business teams to ensure the Product was aligned with business vision
  • Coordinated with Business and Development team to plan and launch deliverables by Project/Sprint Plan
  • Supported Pre & Post Go-Live Activates
  • Conducted Hypercare for the sites after Go-Live
  • Support End-User Training and documentation
  • Involved actively Project Support activities like Defect Analysis, bug fixes and enhancements
  • Supporting and maintaining of existing applications as needed

Education

Master’s - Computer And Information Systems

California University of Management And Sciences
Arlington, Virginia
04-2016

Master’s - Business Administration

Campbellsville University
Campbellsville, KY, USA

Bachelor’s - Electronics and Communication Engineering

Jawaharlal Nehru Technological University Kakinada (JNTUK)
Kakinada, AP, India

Skills

  • Cross-functional collaboration
  • Product lifecycle expertise
  • Design thinking
  • Project roadmap development
  • Business relationship management
  • Product lifecycle management
  • Product launches
  • Stakeholder management
  • Pricing strategy
  • Product roadmaps
  • Data-driven decision making
  • Project management
  • Strategic planning
  • Partnership building
  • Cross functional leadership
  • Agile methodology
  • Waterfall process
  • SAP NetWeaver
  • SAP Bobj
  • SAP BW
  • Jira
  • Aha
  • Salesforce
  • PureCloud by Genesys
  • Talkdesk
  • BMC
  • SharePoint 365
  • MS Project
  • PERT Chart Expert
  • WBS Chart Pro
  • Microsoft Visio
  • Lucid Charts

Certification

PMP, In progress

Timeline

Sr. Product Manager

Technology Partners INC
03.2022 - Current

Product Manager

Technology Partners INC
02.2018 - 03.2022

Product Specialist

Technology Partners INC
05.2017 - 01.2018

Master’s - Computer And Information Systems

California University of Management And Sciences

Master’s - Business Administration

Campbellsville University

Bachelor’s - Electronics and Communication Engineering

Jawaharlal Nehru Technological University Kakinada (JNTUK)

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Krishna Tej Katragadda